Business Communication II - OST230
 
Class Syllabus
 
 
 
 
 
Course Description
     3 Credit Hours - This course is designed to supplement and reinforce communication skills necessary for entry-level employees. Major topics covered include: making presentations, listening and telephone techniques, written communication, verbal and nonverbal communications, decision-making and problem-solving, business etiquette/ethics, cultural diversity, customer service and changing generations.

 

Prerequisite: none

Spring Semester