Office Procedures II

Course Syllabus  - OST132


Mrs. Melynda Barks                                                                                Office #34    Hours: TBA

Phone (573) 518-2245                                                                      Email:


Short Description of Course: This course is designed to prepare students to carry out responsibilities pertinent to an administrative assistant and/or any position in a business environment.  Exercises for improving English skills will also be included.


Course Objectives (Learning Outcomes):

    1. The student will define the skills and knowledge needed to succeed in the office.
    2. The student will prepare and deliver oral presentations.
    3. The student will develop and use proper telephone techniques.
    4. The student will identify the characteristics of an ethical office professional.
    5. The student will use applications software in performing tasks.
    6. The student will identify and use principles for effective records management.
    7. The student will identify communication barriers and techniques for reducing the barriers.
    8. The student will apply effective writing principles when composing e-mail, memorandums, letters, and reports.
    9. The student will learn to prepare travel arrangements, process mail, and lead others.
    10. The student will do a job search and identify methods to advance on the job.


Course Content (Topical Units Taught):

Chapter 10 – Computer Hardware
Chapter 11 – Computer Software
Chapter 12 – Reprographics
Chapter 13 – Telework
Chapter 14 – Filing Rules and Procedures
Chapter 15 – Records Technology
Chapter 16 – Financial Analyses
Chapter 17 – Effective Meetings and Conferences
Chapter 18 – Travel Arrangements
Chapter 19 – Job Search and Advancement

Chapter 20 – Leadership Theories and Behaviors


Special Policies: 

A.     Attendance:  Regular attendance is expected.  A student may be dropped for non-attendance following excessive absences.  Six absences is considered excessive for this course.  If a Tuesday/Thursday class 4 absences is considered excessive.  (two weeks)  If a student plans to withdraw from the course, it is his/her responsibility to officially withdraw from the class.

B.     Assignment Due Dates:  The due date of each assignment will be announced with ample time to be turned in.  No late work will be accepted.  Missed Exams/assignments/lecture notes: :  Missed lecture notes should be obtained from another student.  MISSED EXAMS MAY NOT BE MADE UP.  IT IS THE STUDENT’S RESPONSIBILITY TO MAKE EVERY EFFORT TO ATTEND CLASSES ON DAYS OF THE EXAMS.  THERE WILL BE ONE (1) TEST SCORE DROPPED AT THE END OF THE SEMESTER.  If for some reason you are unable to attend class, please have assignments turned in on due date.  No credit will be given for assignments after class time of due date.

C.     Academic Honesty:  Students who engage in dishonest acts such as plagiarism or other forms of cheating in meeting the requirements of this course will be notified by the instructor that they are receiving a “0” for the assignment and/or an “F” for the course.  Students who wish to appeal the decision of the instructor on a matter of dishonesty may do so under the Procedural Policy for Disciplinary Action.  (Under that policy, the student is subject to suspension from college for acts of dishonesty.)

DUse of College Open Labs:  Students may use only college software; no personal software is allowed in the labs.  No college software will be illegally copied for personal, education, or business use.  No college software or hardware may be removed from the labs.  Personal, non-educational use of lab equipment and supplies is to be restricted.  NO FOOD OR BEVERAGES ARE ALLOWED IN THE CLASSROOM.  NO CELL PHONES ALLOWED.

Student Evaluation:

               30% = Assignments/Projects                         20% = Pop Quizzes

               30% = Exams                                                   20% = Final


               Final Grading Scale:

               92-100% = A                      82-91% = B                        72-81% = C                        60-71% = D


Special Needs:  If any student will need any academic adjustments or auxiliary aids for this class due to disability, please advise the instructor after the first class meeting.


Revised January 2005