Office Procedures I OST130

Course Syllabus - 3 Credit Hours



Mrs. Melynda Barks Office #34 - Hours: TBA

Phone (573) 518-2245 Email -



I.                 Description of Course: This course is designed to prepare students to carry out responsibilities pertinent to an administrative assistant and/or position in a business atmosphere. English skills exercises will be included.

II. Prerequisite: Keyboarding or permission of instructor.

III: Materials for Course:

Procedures & Theory for Administrative Professionals, Fulton-Calkins & Hanks. 2004. SouthWestern Publishing Co., 5e.

IV. Course Objectives: Upon completion of this course, the student will be able to:

A. Define the skills and knowledge needed to succeed in the office.
B. Describe the role of ergonomics, safety, and health in the office.
C. Determine why managing stress and time is important in the workplace.
D.           Identify the characteristics of an ethical office professional.
E.           Use applications software in performing tasks.
F.            Demonstrate knowledge of copier maintenance and selection.
G.           Identify communication barriers and techniques for reducing the barriers.
H.           Apply effective writing principles when composing e-mail, memorandums, letters, and reports.


V. Course Content: (Units Taught)

Chapter 1: The Workplace Constantly Changing
Chapter 2: Anger, Stress, and Time Management
Chapter 3: Ethical Theories and Behaviors
Chapter 4: Workplace Team and Environment
Chapter 5: Effective Verbal and Nonverbal Communication
Chapter 6: Written Communications
Chapter 7: Presentation Skills
Chapter 8: Telecommunications Technology and Etiquette
Chapter 9: Workplace Mail

VI. Learning Experiences/Activities:

1. Lecture
2. Mini Field Trips
3. Class Discussion
4. Mentor/Guest Speakers
5. Workbook Assignments


VII. Student Evaluation:


A minimum of four exams will be given during the semester. End-of-the chapter assignments will be worth various points. Other supplemental assignments will have various point value. Points will be totaled to determine final grade.

Final Grading Scale:

92 - 100% = A 82 - 91% = B 72 - 81% = C 60 - 71% = D


VIII. Special Policies


A.               Attendance: Regular attendance is expected. A student may be dropped for non-attendance following excessive absences. If a student plans to withdraw from the course, it is his/her responsibility to officially withdraw from the class. TR class: 4 absences is considered to be excessive, MWF class: 6 absences are considered to be excessive.
B. Assignment Due Dates: The due date of each assignment will be announced. NO LATE WORK WILL BE ACCEPTED.
C. Missed Exams and Assignments: Missed lecture notes should be obtained from another student. MISSED POP QUIZZES AND/OR EXAMS MAY NOT BE MADE UP. One exam grade will be dropped at the end of the semester,.
D. Academic Honesty: Students who engage in dishonest acts such as plagiarism or other forms of cheating in meeting the requirements of this course will be notified by the instructor that they are receiving a 0 for the assignment and/or an F for the course. Students who wish to appeal the decision of the instructor on a matter of dishonesty may do so under the Procedural Policy for Disciplinary Action. (Under that policy, the student is subject to suspension from college for acts of dishonesty.)

E. Use of College Open Labs: Students may use only college software; no personal software is allowed in the labs. No college software will be illegally copied for personal, education, or business use. No college software or hardware may be removed from the labs. Personal, non-educational use of lab equipment and supplies is to be restricted. NO FOOD OR BEVERAGES ARE ALLOWED IN THE CLASSROOM.

F. Special Needs: If you have special needs as addressed by the Americans with Disabilities Act and need any test or course materials provided in an alternative format, notify your instructor immediately. Reasonable efforts will be made to accommodate your special needs.


This syllabus represents the planned objectives, content, learning experiences, evaluation process, and competencies. The instructor reserves the right to alter the syllabus as needed.




Revised August 2005