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Faculty/Staff Jenzabar/MyMAC Help Desk Software Info

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Welcome to IT Services at Mineral Area College. Located in the Technology Center, we provide technical assistance for all students, faculty, and staff. Our mission is to provide you with a suite of IT services and resources.

Wireless access connections are available in all campus locations with the exception of the Fire Academy.

Contact information for the MAC Help Desk

Located in the Technology Center, Offices T7 & T8


Fall/Spring Help Desk Hours:

Monday-Thursday 7 am – 8 pm

Friday 7 am – 4 pm

Summer Help Desk Hours:

Monday-Friday 7 am – 3 pm

After hours and weekends, email

Or call 573-518-3850


Computer Lab - T106


Monday - Thursday 8 am - 8 pm

Friday 8 am - 2 pm



Monday - Thursday 8 am - 8 pm

Friday 8 am - 2 pm


Monday - Thursday 8 am - 3 pm

Friday 8 am - 2 pm

For MyMAC issues, include the following info in your message:

  • Student name and student ID number
  • Phone number
  •  Instructor name
  • Course number & course name
  • Detailed error message
  • Attach a screen shot if possible or take a picture with your cell phone and send as an attachment
  • Browser
  • Internet provider
  • What version of Windows (7, 8, 10)
  • Assignment/test number
  • Date & time error occurred
  • Are you using a computer, tablet or phone?
Scheduled Maintenance Window:  In order to maintain healthy network and computer systems, it is necessary for IT Services to perform regular maintenance and updates.  To complete these items in the proper fashion, we have instituted a consistent scheduled downtime window as follows:

All network and computer systems will be unavailable on the SECOND SUNDAY OF EVERY MONTH FROM 4:00 AM UNTIL 10:00 AM.

Technology Recommendations:

Windows 10
We cannot guarantee the compatibility of Windows 10 with MAC's computer systems (including MyMAC).  Windows 10 is a very new operating system and based on our internal testing as well as recommendations from our software providers, we advise staff and students to utilize Windows 7 or Windows 8(8.1) at this time for Windows-based machines.

Browser Preferences
For the best experience with MAC's computer systems (MyMAC, MAC Email, etc.) we recommend Google Chrome as the browser of choice.  Chrome has proved to provide the best user experience across all computer platforms (Windows, Linux, and Mac).  Mozilla Firefox is also a supported browser, but requires additional plug-ins (Adobe Flash and Shockwave) for many educational sites.



Students: Click here for instructions on how to change your passwords in MyMAC, email and Main campus computers.







Student Logins


Username: Use your student id number.

Password: On initial login, use your College issued password.

*Changing your password in MyMAC does not automatically change your passwords for email and campus computers.

If you have forgotten your MyMAC password, go to MyMAC and under "Login Information," click "Access your Password" and follow the instructions. Tip: birth year should be keyed as the full year, example: 1976.


Username: Use first and last name initials, your student ID number plus

Password: Use your College issued password.

Campus Computers

Username: Use first and last name initials plus your student ID number.

PasswordUse your MyMAC password at the time you enrolled in courses.


Last updated 10/5/2015