Welcome to IT Services at Mineral
Area College. Located in the Technology Center, we provide technical assistance for all students, faculty, and staff. Our mission is to provide you with a suite of IT services and resources.
Wireless access connections are available in all campus locations with the exception of the Fire Academy.
Contact information for the MAC Help Desk
Located in the Technology Center, Offices T7 & T8
Fall/Spring Help Desk Hours:
Monday-Thursday 7 am – 7 pm
Friday 7 am – 4 pm
Summer Help Desk Hours:
Monday-Friday 7 am – 3 pm
After hours and weekends, email firstname.lastname@example.org
Or call 573-518-3850
Lab - T106
Spring & Fall
Monday - Thursday 8 am - 7 pm
Friday 8 am - 2 pm
Monday - Thursday 8 am - 3 pm
Friday 8 am - 2 pm
For MyMAC issues, include the following info in your message:
Scheduled Maintenance Window: In order to maintain healthy network and computer systems, it is necessary for IT Services to perform regular maintenance and updates. To complete these items in the proper fashion, we have instituted a consistent scheduled downtime window as follows:
- Student name and student ID number
- Phone number
- Instructor name
- Course number & course name
- Detailed error message
- Attach a screen shot if possible or take a picture with your cell phone and send as an attachment
- Internet provider
- What version of Windows (7, 8, 10)
- Assignment/test number
- Date & time error occurred
- Are you using a computer, tablet or phone?
All network and computer systems will be unavailable on the SECOND SUNDAY OF EVERY MONTH FROM 4:00 AM UNTIL 10:00 AM.
We cannot guarantee the compatibility of Windows 10 with MAC's computer systems (including MyMAC). Windows 10 is a very new operating system and based on our internal testing as well as recommendations from our software providers, we advise staff and students to utilize Windows 7 or Windows 8(8.1) at this time for Windows-based machines.
For the best experience with MAC's computer systems (MyMAC, MAC Email, etc.) we recommend Google Chrome as the browser of choice. Chrome has proved to provide the best user experience across all computer platforms (Windows, Linux, and Mac). Mozilla Firefox is also a supported browser, but requires additional plug-ins (Adobe Flash and Shockwave) for many educational sites.