Employee Perceptions of Institutional Programs, Services, and Activities
In Descending Order of Mean Value
1 - Poor and inadequate
2 - Fair, much improvement needed
3 - Good, still needs improvement
4 - Very good and is continually improving
5 - Excellent
    Campus Support/Classfied Faculty/Instructor Department Chair Admin/Professional
No. Programs, Services, and Activities Mean St. Dev. Mean St. Dev. Mean St. Dev. Mean St. Dev. Mean St. Dev.
55 Maintenance and custodial services 4.333 0.719 4.111 0.747 4.385 0.731 4.778 0.667 4.300 0.596
69 Payroll services 4.314 0.683 4.143 0.772 4.333 0.643 4.700 0.483 4.321 0.723
76 Switchboard and telephone services 4.172 0.806 4.086 0.853 4.169 0.801 4.800 0.422 4.069 0.799
71 Bookstore services 4.048 0.832 3.914 0.853 4.097 0.885 4.500 0.707 3.900 0.607
62 Financial aid assistance and services 4.044 0.837 3.839 0.898 4.011 0.828 4.600 0.516 4.179 0.819
64 Counseling and student advisement services 4.013 0.924 3.966 1.117 3.956 0.918 4.500 0.527 4.071 0.813
70 Business office services 4.007 0.774 3.606 0.827 4.167 0.725 4.400 0.516 3.846 0.732
77 Student activities 3.882 0.824 3.765 0.890 3.912 0.825 4.222 0.972 3.815 0.681
79 Relationships with the private sector and business community 3.868 0.786 3.885 0.816 3.830 0.761 4.000 0.943 3.929 0.813
68 Communicating with legislators and other politicians 3.821 0.847 3.818 0.795 3.758 0.860 4.000 0.816 3.955 0.899
66 Parking for faculty and staff 3.807 1.048 3.278 1.233 3.927 0.976 4.500 0.707 3.828 0.889
61 Relations with other educational institutions 3.803 0.783 3.708 0.806 3.783 0.766 4.000 1.309 3.889 0.641
72 Basic skills/developmental/alternative programs 3.729 0.910 3.423 0.945 3.852 0.868 4.300 0.949 3.444 0.847
54 Security/police services 3.725 0.916 3.429 0.948 3.731 0.968 4.100 0.738 3.931 0.651
57 Student admissions and registration services 3.706 0.873 3.344 1.066 3.809 0.838 4.100 0.568 3.655 0.721
80 Continuing education and community programs and services 3.703 0.878 3.656 0.971 3.755 0.851 3.600 1.075 3.621 0.820
74 Curriculum planning, design, and coordination 3.693 0.859 3.692 0.736 3.759 0.862 3.700 1.160 3.481 0.849
60 Career information and planning services 3.684 0.931 3.258 1.032 3.758 0.923 4.100 0.876 3.769 0.710
75 Media, audio visual, technology services 3.627 0.975 3.424 0.936 3.745 0.891 3.900 1.287 3.379 1.115
65 Budget planning and coordination 3.530 0.945 3.250 1.041 3.614 0.906 3.900 0.876 3.458 0.932
67 Computer information systems and services 3.509 1.065 3.353 1.070 3.608 1.036 4.000 1.054 3.200 1.095
51 Library and learning resources 3.470 1.012 3.441 1.106 3.424 1.051 4.000 1.054 3.464 0.693
73 Affirmative action 3.455 1.193 3.438 0.964 3.556 1.176 3.500 1.049 3.000 1.595
78 Health and nursing services 3.295 1.406 3.458 1.285 3.576 1.380 3.000 1.604 2.429 1.248
58 Marketing, advertising, and public relations 3.218 1.077 3.100 0.923 3.365 1.087 3.500 1.354 2.759 0.988
63 Research and planning services 3.080 1.092 2.889 0.900 3.222 1.142 3.625 1.408 2.652 0.832
52 Personnel/human resource services 2.988 1.094 2.529 1.051 3.244 1.074 2.889 1.167 2.767 1.006
59 Communication with other departments 2.970 1.189 2.417 1.131 3.237 1.155 3.300 1.252 2.679 1.090
53 Recruitment and orientation of new employees 2.919 1.110 2.419 0.886 3.089 1.158 3.200 1.229 2.828 1.002
56 Cafeteria and food services 2.247 1.201 1.800 1.052 2.419 1.250 3.111 1.269 2.071 1.016