Summary of Department Chair Perceptions of Performance on Indivdual Survey Items
In Descending Order of How it Should Be
1 - Strongly disagree
2 - Disagree
3 - Uncertain
4 - Agree
5 - Strongly Agree
    Campus -- Dept. Chair -- Dept. Chair -- Dept. Chair --
    How It How It How It Is Performance
Item   Should Be   Should Be   Now Gap  
No. Item  Mean St. Dev. Mean St. Dev. Mean St. Dev. Mean St. Dev.
29 Faculty and staff take pride in their work 4.747 0.449 4.889 0.333 4.778 0.441 0.111 0.333
10 This institution has "user-friendly" computer systems to assist employees and students 4.704 0.483 4.889 0.333 4.444 0.527 0.444 0.527
38 I know what is expected of me 4.655 0.501 4.889 0.333 4.444 1.333 0.444 1.333
4 It is easy to get information at this institution 4.643 0.582 4.889 0.333 4.000 1.414 0.889 1.364
35 Administrators have confidence and trust in me 4.641 0.517 4.889 0.333 4.444 0.882 0.444 0.726
90 The Board works to build a positive image of the college in the community 4.639 0.495 4.857 0.378 4.286 1.496 0.571 1.512
50 Prof. development training programs are available to assist employees in improving their job performance 4.633 0.519 4.889 0.333 4.556 0.527 0.333 0.500
30 Administrators set examples of quality services in their day-to-day performance 4.626 0.594 4.889 0.333 4.444 0.726 0.444 0.726
37 There is a spirit of teamwork and cooperation in this organization 4.626 0.532 4.778 0.441 4.333 1.323 0.444 1.333
86 Communication of information is satisfactory throughout the various levels of the college 4.623 0.525 4.857 0.378 4.143 1.464 0.714 1.496
39 Our services to students are "user-friendly" 4.620 0.544 4.778 0.441 4.556 0.527 0.222 0.441
13 Job responsibilities are communicated clearly to employees 4.609 0.513 4.778 0.441 4.222 1.302 0.556 1.333
1 This institution listens to its students 4.604 0.559 5.000 0.000 4.667 0.500 0.333 0.500
31 Administrators recognize faculty and staff when they do a good job 4.602 0.514 4.778 0.441 3.667 1.414 1.111 1.537
11 This institution promotes excellent employee-student relationships 4.598 0.601 5.000 0.000 4.556 0.527 0.444 0.527
36 Administrators share information regularly with faculty and staff 4.596 0.527 4.778 0.441 4.333 1.323 0.444 1.333
6 Team efforts are effective in this organization 4.595 0.602 4.778 0.441 4.111 1.364 0.667 1.323
40 My department meets as a team to plan and coordinate work 4.594 0.601 4.778 0.441 4.667 0.500 0.111 0.333
2 This institution involves its employees in planning for the future 4.592 0.649 4.889 0.333 4.111 1.364 0.778 1.394
83 ADA Accessibility standards are met throughout the campus 4.591 0.567 4.857 0.378 3.571 1.397 1.286 1.380
8 Processes for selecting, orienting, training, empowering and recognizing employees are carefully planned 4.584 0.605 4.889 0.333 3.556 1.509 1.333 1.500
25 Administrators are committed to providing quality service 4.577 0.584 4.778 0.441 4.444 1.014 0.333 1.000
27 There are effective lines of communication between departments 4.556 0.575 4.667 0.500 3.444 1.509 1.222 1.394
32 Administrators pay attention to what I have to say 4.556 0.565 4.778 0.441 4.222 1.302 0.556 1.333
33 My supervisor helps me improve my job performance 4.550 0.576 4.556 0.527 3.889 1.364 0.667 1.414
84 Administration recognizes Classified Staff as an integral part of the institution 4.545 0.549 4.857 0.378 4.143 1.464 0.714 1.496
47 This institution plans carefully 4.541 0.597 4.778 0.441 4.000 1.323 0.778 1.302
12 Established standards and procedures define job expectations for employees 4.536 0.557 4.667 0.500 3.889 1.269 0.778 1.394
49 The mission, purpose and values of this institution are familiar to employees 4.529 0.557 4.889 0.333 4.778 0.441 0.111 0.333
20 Administrators treat students as their top priority 4.527 0.664 4.444 1.130 4.556 0.527 -0.111 1.167
87 Employees are encouraged and rewarded for continuing their education and upgrading their skills 4.519 0.574 4.714 0.488 4.000 1.414 0.714 1.254
48 Employee suggestions are used to improve our institution 4.518 0.546 4.667 0.500 4.000 1.323 0.667 1.323
26 Employees are rewarded for outstanding job performance 4.515 0.588 4.556 0.726 2.889 1.453 1.667 1.323
5 Students have a way to provide feedback on their level of satisfaction with school programs and services 4.512 0.629 4.556 1.014 3.778 0.972 0.778 1.093
43 This institution believes in continuous quality improvement 4.512 0.557 4.889 0.333 4.556 0.726 0.333 0.500
85 The Board of Trustees visibly recognizes and celebrates positive accomplishments of the college and its employees 4.500 0.563 4.857 0.378 4.000 1.155 0.857 1.215
14 This institution analyzes complaints to determine appropriate remedial actions 4.497 0.637 4.667 0.500 3.889 1.453 0.778 1.563
88 Evaluation of all college personnel is consistent at every level of the institution 4.494 0.629 4.857 0.378 3.429 1.718 1.429 1.618
91 Off-campus sites are integrated fully into the institution’s operations 4.494 0.597 4.857 0.378 3.000 1.291 1.857 1.345
21 Administrators cultivate positive relationships with students 4.488 0.655 4.889 0.333 4.667 0.500 0.222 0.441
24 Students believe faculty care about what they think 4.488 0.588 4.778 0.441 4.333 0.707 0.444 0.726
82 The institution provides its adjunct faculty with feedback, support and adequate resources 4.481 0.607 4.857 0.378 3.143 1.345 1.714 1.380
89 Administration and departments take into consideration the “trickle-down” effect of their decisions 4.477 0.668 4.875 0.354 3.500 1.414 1.375 1.302
41 This institution analyzes all relevant data before making decisions 4.465 0.597 4.778 0.441 4.111 1.167 0.667 1.118
28 Employees are encouraged to provide suggestions on ways to improve the work flow 4.462 0.566 4.778 0.441 3.889 1.054 0.889 1.054
22 Efforts to improve quality are paying off in this institution 4.462 0.664 4.778 0.441 4.000 1.323 0.778 1.202
44 Employees are involved in the development and improvement of performance measures 4.444 0.576 4.778 0.441 4.556 0.726 0.222 0.667
45 Written procedures clearly define who is responsible for each operation and service 4.435 0.624 4.556 0.726 3.667 1.323 0.889 1.364
7 Each department or work unit has written, up-to-date service expectations 4.434 0.725 4.444 0.726 3.444 1.014 1.000 1.118
34 This institution uses teams to solve problems 4.409 0.620 4.556 0.527 4.000 1.323 0.556 1.333
19 Employees are empowered to resolve problems quickly 4.394 0.609 4.778 0.441 4.222 1.093 0.556 1.014
9 Employees receive special training in improving customer service 4.385 0.699 4.667 0.500 4.000 1.118 0.667 1.118
15 Student input is systematically monitored and measured as a basis for improvement 4.371 0.663 4.556 0.726 4.222 0.667 0.333 0.500
46 Quality improvement teams have been established in this organization 4.361 0.650 4.667 0.500 3.889 1.167 0.778 1.093
42 Quality improvement tools and methods are used regularly to solve problems 4.331 0.643 4.778 0.441 4.000 1.118 0.778 1.093
3 This institution regularly conducts surveys to evaluate the quality of its programs and services 4.325 0.603 4.778 0.441 3.889 0.928 0.889 0.928
17 This institution uses state and national data to compare its performance with that of other institutions 4.276 0.653 4.667 0.500 4.333 0.866 0.333 0.500
18 This institution continually evaluates and upgrades its processes for collecting data 4.271 0.632 4.667 0.500 4.000 1.000 0.667 1.000
16 Student survey results are published and posted regularly 4.041 0.780 4.333 0.707 3.222 1.302 1.111 1.364
23 Guarantees of satisfaction are offered to students to ensure quality service 3.734 1.049 3.778 1.093 3.556 1.236 0.222 1.563