Summary of Faculty/Instructor  Perceptions of Performance on Indivdual Survey Items
In Descending Order of How it Should Be
1 - Strongly disagree
2 - Disagree
3 - Uncertain
4 - Agree
5 - Strongly Agree
    Campus -- Faculty -- Faculty -- Faculty --
    How It How It How It Is Performance
Item   Should Be   Should Be   Now Gap  
No. Item  Mean St. Dev. Mean St. Dev. Mean St. Dev. Mean St. Dev.
29 Faculty and staff take pride in their work 4.747 0.449 4.716 0.453 4.326 0.659 0.389 0.673
10 This institution has "user-friendly" computer systems to assist employees and students 4.704 0.483 4.713 0.478 3.809 1.040 0.904 1.058
38 I know what is expected of me 4.655 0.501 4.642 0.482 4.253 0.743 0.389 0.673
4 It is easy to get information at this institution 4.643 0.582 4.649 0.523 3.606 1.220 1.043 1.278
35 Administrators have confidence and trust in me 4.641 0.517 4.642 0.482 4.116 0.784 0.526 0.797
90 The Board works to build a positive image of the college in the community 4.639 0.495 4.639 0.483 4.048 0.825 0.590 0.797
50 Prof. development training programs are available to assist employees in improving their job performance 4.633 0.519 4.634 0.484 3.957 0.920 0.677 0.862
30 Administrators set examples of quality services in their day-to-day performance 4.626 0.594 4.632 0.527 3.895 0.928 0.737 0.959
37 There is a spirit of teamwork and cooperation in this organization 4.626 0.532 4.621 0.530 3.916 0.964 0.705 0.977
86 Communication of information is satisfactory throughout the various levels of the college 4.623 0.525 4.598 0.518 3.268 1.100 1.329 1.238
39 Our services to students are "user-friendly" 4.620 0.544 4.621 0.509 3.821 0.989 0.800 1.048
13 Job responsibilities are communicated clearly to employees 4.609 0.513 4.579 0.496 3.568 1.088 1.011 1.087
1 This institution listens to its students 4.604 0.559 4.574 0.518 4.064 0.685 0.511 0.668
31 Administrators recognize faculty and staff when they do a good job 4.602 0.514 4.600 0.514 3.621 1.064 0.979 1.062
11 This institution promotes excellent employee-student relationships 4.598 0.601 4.628 0.508 3.926 0.845 0.702 0.890
36 Administrators share information regularly with faculty and staff 4.596 0.527 4.568 0.519 3.768 1.046 0.800 1.097
6 Team efforts are effective in this organization 4.595 0.602 4.596 0.555 3.904 0.881 0.691 0.892
40 My department meets as a team to plan and coordinate work 4.594 0.601 4.553 0.541 3.777 1.099 0.777 1.049
2 This institution involves its employees in planning for the future 4.592 0.649 4.681 0.469 3.798 0.957 0.883 1.025
83 ADA Accessibility standards are met throughout the campus 4.591 0.567 4.537 0.549 3.780 0.917 0.756 0.976
8 Processes for selecting, orienting, training, empowering and recognizing employees are carefully planned 4.584 0.605 4.543 0.636 3.141 1.191 1.402 1.250
25 Administrators are committed to providing quality service 4.577 0.584 4.538 0.618 4.118 0.720 0.419 0.742
27 There are effective lines of communication between departments 4.556 0.575 4.505 0.581 3.232 1.180 1.274 1.189
32 Administrators pay attention to what I have to say 4.556 0.565 4.537 0.561 3.768 1.036 0.768 1.005
33 My supervisor helps me improve my job performance 4.550 0.576 4.505 0.599 3.842 1.161 0.663 1.006
84 Administration recognizes Classified Staff as an integral part of the institution 4.545 0.549 4.537 0.549 3.780 0.917 0.756 0.988
47 This institution plans carefully 4.541 0.597 4.532 0.523 3.777 0.869 0.755 0.864
12 Established standards and procedures define job expectations for employees 4.536 0.557 4.479 0.563 3.479 1.133 1.000 1.173
49 The mission, purpose and values of this institution are familiar to employees 4.529 0.557 4.543 0.522 4.117 0.731 0.426 0.726
20 Administrators treat students as their top priority 4.527 0.664 4.432 0.694 3.874 0.890 0.558 0.997
87 Employees are encouraged and rewarded for continuing their education and upgrading their skills 4.519 0.574 4.500 0.572 3.585 1.042 0.915 1.113
48 Employee suggestions are used to improve our institution 4.518 0.546 4.511 0.524 3.574 0.933 0.936 0.937
26 Employees are rewarded for outstanding job performance 4.515 0.588 4.505 0.599 2.905 1.112 1.600 1.198
5 Students have a way to provide feedback on their level of satisfaction with school programs and services 4.512 0.629 4.521 0.563 3.766 0.955 0.755 0.924
43 This institution believes in continuous quality improvement 4.512 0.557 4.532 0.523 4.074 0.737 0.457 0.683
85 The Board of Trustees visibly recognizes and celebrates positive accomplishments of the college and its employees 4.500 0.563 4.476 0.571 3.720 0.997 0.756 0.988
14 This institution analyzes complaints to determine appropriate remedial actions 4.497 0.637 4.532 0.543 3.447 1.054 1.085 1.074
88 Evaluation of all college personnel is consistent at every level of the institution 4.494 0.629 4.422 0.607 2.976 1.059 1.446 1.252
91 Off-campus sites are integrated fully into the institution’s operations 4.494 0.597 4.488 0.593 3.317 1.041 1.171 1.052
21 Administrators cultivate positive relationships with students 4.488 0.655 4.432 0.630 3.821 0.863 0.611 0.854
24 Students believe faculty care about what they think 4.488 0.588 4.463 0.598 3.895 0.736 0.568 0.753
82 The institution provides its adjunct faculty with feedback, support and adequate resources 4.481 0.607 4.488 0.614 2.939 1.148 1.549 1.288
89 Administration and departments take into consideration the “trickle-down” effect of their decisions 4.477 0.668 4.354 0.692 3.183 0.995 1.171 1.120
41 This institution analyzes all relevant data before making decisions 4.465 0.597 4.447 0.541 3.351 0.876 1.096 0.951
28 Employees are encouraged to provide suggestions on ways to improve the work flow 4.462 0.566 4.432 0.558 3.400 1.056 1.032 1.005
22 Efforts to improve quality are paying off in this institution 4.462 0.664 4.484 0.562 3.821 0.887 0.663 0.794
44 Employees are involved in the development and improvement of performance measures 4.444 0.576 4.409 0.536 3.763 0.826 0.645 0.829
45 Written procedures clearly define who is responsible for each operation and service 4.435 0.624 4.351 0.634 3.287 0.991 1.064 1.086
7 Each department or work unit has written, up-to-date service expectations 4.434 0.725 4.446 0.717 3.315 1.058 1.130 1.081
34 This institution uses teams to solve problems 4.409 0.620 4.379 0.639 3.779 0.865 0.600 0.749
19 Employees are empowered to resolve problems quickly 4.394 0.609 4.358 0.544 3.579 0.974 0.779 1.012
9 Employees receive special training in improving customer service 4.385 0.699 4.255 0.775 3.064 0.948 1.191 1.157
15 Student input is systematically monitored and measured as a basis for improvement 4.371 0.663 4.355 0.619 3.333 0.913 1.022 1.042
46 Quality improvement teams have been established in this organization 4.361 0.650 4.376 0.641 3.591 0.863 0.785 0.832
42 Quality improvement tools and methods are used regularly to solve problems 4.331 0.643 4.333 0.577 3.419 0.876 0.914 0.868
3 This institution regularly conducts surveys to evaluate the quality of its programs and services 4.325 0.603 4.298 0.565 3.234 1.020 1.064 1.025
17 This institution uses state and national data to compare its performance with that of other institutions 4.276 0.653 4.295 0.617 3.653 0.835 0.642 0.757
18 This institution continually evaluates and upgrades its processes for collecting data 4.271 0.632 4.242 0.614 3.474 0.909 0.768 0.905
16 Student survey results are published and posted regularly 4.041 0.780 4.011 0.857 2.853 0.922 1.158 1.045
23 Guarantees of satisfaction are offered to students to ensure quality service 3.734 1.049 3.681 1.049 3.149 0.915 0.532 0.980