Summary of Support/Classified Staff Perceptions of Performance on Indivdual Survey Items
In Descending Order of How it Should Be
1 - Strongly disagree
2 - Disagree
3 - Uncertain
4 - Agree
5 - Strongly Agree
    Campus -- Service -- Service -- Service --
    How It How It How It Is Performance
Item   Should Be   Should Be   Now Gap  
No. Item  Mean St. Dev. Mean St. Dev. Mean St. Dev. Mean St. Dev.
29 Faculty and staff take pride in their work 4.747 0.449 4.800 0.406 3.943 0.906 0.857 0.944
10 This institution has "user-friendly" computer systems to assist employees and students 4.704 0.483 4.629 0.490 3.943 0.873 0.686 0.900
38 I know what is expected of me 4.655 0.501 4.583 0.554 3.833 1.342 0.750 1.360
4 It is easy to get information at this institution 4.643 0.582 4.529 0.788 3.324 1.224 1.206 1.225
35 Administrators have confidence and trust in me 4.641 0.517 4.556 0.558 3.833 0.910 0.722 0.944
90 The Board works to build a positive image of the college in the community 4.639 0.495 4.588 0.500 3.912 0.793 0.676 0.878
50 Prof. development training programs are available to assist employees in improving their job performance 4.633 0.519 4.556 0.607 3.389 1.225 1.167 1.207
30 Administrators set examples of quality services in their day-to-day performance 4.626 0.594 4.500 0.775 3.417 1.156 1.083 1.180
37 There is a spirit of teamwork and cooperation in this organization 4.626 0.532 4.583 0.554 3.278 1.210 1.306 1.215
86 Communication of information is satisfactory throughout the various levels of the college 4.623 0.525 4.471 0.615 2.529 1.212 1.941 1.434
39 Our services to students are "user-friendly" 4.620 0.544 4.500 0.609 3.611 0.903 0.889 1.036
13 Job responsibilities are communicated clearly to employees 4.609 0.513 4.618 0.551 3.059 1.153 1.559 1.211
1 This institution listens to its students 4.604 0.559 4.629 0.646 3.657 0.968 0.971 1.071
31 Administrators recognize faculty and staff when they do a good job 4.602 0.514 4.556 0.504 2.972 1.276 1.583 1.381
11 This institution promotes excellent employee-student relationships 4.598 0.601 4.400 0.847 3.743 1.010 0.657 0.906
36 Administrators share information regularly with faculty and staff 4.596 0.527 4.611 0.549 3.056 1.194 1.556 1.275
6 Team efforts are effective in this organization 4.595 0.602 4.441 0.824 3.500 0.961 0.941 1.013
40 My department meets as a team to plan and coordinate work 4.594 0.601 4.528 0.810 2.972 1.521 1.556 1.539
2 This institution involves its employees in planning for the future 4.592 0.649 4.343 1.027 3.257 0.980 1.086 1.358
83 ADA Accessibility standards are met throughout the campus 4.591 0.567 4.559 0.705 3.559 1.021 1.000 1.128
8 Processes for selecting, orienting, training, empowering and recognizing employees are carefully planned 4.584 0.605 4.543 0.657 2.486 0.887 2.057 1.136
25 Administrators are committed to providing quality service 4.577 0.584 4.514 0.562 3.857 0.810 0.657 0.838
27 There are effective lines of communication between departments 4.556 0.575 4.667 0.586 2.472 1.276 2.194 1.411
32 Administrators pay attention to what I have to say 4.556 0.565 4.500 0.561 3.278 1.186 1.222 1.198
33 My supervisor helps me improve my job performance 4.550 0.576 4.611 0.494 3.528 1.483 1.083 1.519
84 Administration recognizes Classified Staff as an integral part of the institution 4.545 0.549 4.559 0.561 3.029 1.267 1.529 1.440
47 This institution plans carefully 4.541 0.597 4.500 0.775 3.111 1.063 1.389 1.153
12 Established standards and procedures define job expectations for employees 4.536 0.557 4.588 0.557 2.735 1.109 1.853 1.282
49 The mission, purpose and values of this institution are familiar to employees 4.529 0.557 4.500 0.609 3.472 1.183 1.028 1.404
20 Administrators treat students as their top priority 4.527 0.664 4.676 0.475 3.529 1.187 1.147 1.282
87 Employees are encouraged and rewarded for continuing their education and upgrading their skills 4.519 0.574 4.529 0.615 3.441 1.160 1.088 1.240
48 Employee suggestions are used to improve our institution 4.518 0.546 4.500 0.561 2.833 1.108 1.667 1.331
26 Employees are rewarded for outstanding job performance 4.515 0.588 4.556 0.558 2.194 1.037 2.361 1.268
5 Students have a way to provide feedback on their level of satisfaction with school programs and services 4.512 0.629 4.353 0.691 3.265 1.024 1.088 1.190
43 This institution believes in continuous quality improvement 4.512 0.557 4.444 0.607 3.889 0.747 0.556 0.843
85 The Board of Trustees visibly recognizes and celebrates positive accomplishments of the college and its employees 4.500 0.563 4.559 0.561 3.471 1.212 1.088 1.240
14 This institution analyzes complaints to determine appropriate remedial actions 4.497 0.637 4.371 0.808 2.886 1.105 1.486 1.245
88 Evaluation of all college personnel is consistent at every level of the institution 4.494 0.629 4.515 0.619 2.273 1.039 2.242 1.437
91 Off-campus sites are integrated fully into the institution’s operations 4.494 0.597 4.353 0.646 3.206 0.729 1.147 0.892
21 Administrators cultivate positive relationships with students 4.488 0.655 4.400 0.812 3.743 0.950 0.657 0.906
24 Students believe faculty care about what they think 4.488 0.588 4.429 0.558 3.286 0.957 1.143 1.141
82 The institution provides its adjunct faculty with feedback, support and adequate resources 4.481 0.607 4.324 0.684 2.853 0.989 1.471 1.261
89 Administration and departments take into consideration the “trickle-down” effect of their decisions 4.477 0.668 4.559 0.660 2.382 0.954 2.176 1.267
41 This institution analyzes all relevant data before making decisions 4.465 0.597 4.417 0.649 2.861 0.931 1.556 1.132
28 Employees are encouraged to provide suggestions on ways to improve the work flow 4.462 0.566 4.472 0.609 2.917 1.228 1.556 1.463
22 Efforts to improve quality are paying off in this institution 4.462 0.664 4.257 0.886 3.600 0.914 0.657 0.873
44 Employees are involved in the development and improvement of performance measures 4.444 0.576 4.333 0.632 3.278 1.031 1.056 1.120
45 Written procedures clearly define who is responsible for each operation and service 4.435 0.624 4.500 0.609 2.472 1.000 2.028 1.253
7 Each department or work unit has written, up-to-date service expectations 4.434 0.725 4.314 0.867 2.657 0.838 1.657 0.998
34 This institution uses teams to solve problems 4.409 0.620 4.472 0.609 3.278 1.137 1.194 1.261
19 Employees are empowered to resolve problems quickly 4.394 0.609 4.429 0.778 2.857 1.332 1.571 1.520
9 Employees receive special training in improving customer service 4.385 0.699 4.571 0.558 2.400 0.976 2.171 1.294
15 Student input is systematically monitored and measured as a basis for improvement 4.371 0.663 4.257 0.741 3.486 0.702 0.771 0.770
46 Quality improvement teams have been established in this organization 4.361 0.650 4.306 0.668 3.139 0.990 1.167 1.231
42 Quality improvement tools and methods are used regularly to solve problems 4.331 0.643 4.306 0.710 2.972 0.910 1.333 1.171
3 This institution regularly conducts surveys to evaluate the quality of its programs and services 4.325 0.603 4.314 0.631 2.800 0.868 1.514 1.173
17 This institution uses state and national data to compare its performance with that of other institutions 4.276 0.653 4.057 0.725 3.343 0.684 0.714 0.957
18 This institution continually evaluates and upgrades its processes for collecting data 4.271 0.632 4.143 0.692 3.457 0.852 0.686 0.963
16 Student survey results are published and posted regularly 4.041 0.780 4.086 0.612 2.771 0.910 1.314 1.132
23 Guarantees of satisfaction are offered to students to ensure quality service 3.734 1.049 3.800 1.158 2.714 0.987 1.086 1.197