Summary of Staff Perceptions in Eight Main Survey Categories
In Descending Order of How it Should Be
(Department Chair)
1 - Strongly disagree
2 - Disagree
3 - Uncertain
4 - Agree
5 - Strongly Agree
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Measurement and Analysis 4.778 0.418 4.123 1.077 0.654 1.027
Employee Training and Recognition 4.750 0.467 3.903 1.235 0.847 1.206
Quality and Productivity Improvement Results 4.736 0.475 4.153 1.083 0.583 1.058
Top Management Leadership and Support 4.727 0.550 4.152 1.190 0.576 1.196
Employee Empowerment and Teamwork 4.726 0.519 4.179 1.119 0.547 1.141
Quality Assurance 4.658 0.645 4.137 0.991 0.521 0.979
Customer Focus 4.620 0.637 3.991 1.140 0.630 1.124
Strategic Quality Planning 4.593 0.684 4.000 1.085 0.593 1.103
(Administrative/Professional)
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Top Management Leadership and Support 4.675 0.513 3.602 1.135 1.073 1.159
Employee Empowerment and Teamwork 4.613 0.528 3.572 1.082 1.041 1.158
Employee Training and Recognition 4.577 0.528 3.322 1.093 1.255 1.166
Measurement and Analysis 4.535 0.601 3.420 1.003 1.115 1.168
Quality Assurance 4.525 0.625 3.405 1.018 1.120 1.087
Quality and Productivity Improvement Results 4.504 0.639 3.364 1.048 1.140 1.140
Customer Focus 4.499 0.668 3.620 0.913 0.879 0.913
Strategic Quality Planning 4.498 0.607 3.573 0.922 0.925 1.014