Summary of Staff Perceptions in Eight Main Survey Categories
In Descending Order of How it Should Be
(Support/Classified)
1 - Strongly disagree
2 - Disagree
3 - Uncertain
4 - Agree
5 - Strongly Agree
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Top Management Leadership and Support 4.545 0.602 3.280 1.185 1.265 1.256
Employee Training and Recognition 4.518 0.597 2.803 1.166 1.715 1.342
Employee Empowerment and Teamwork 4.504 0.642 3.204 1.207 1.300 1.307
Quality and Productivity Improvement Results 4.389 0.758 3.139 1.086 1.250 1.212
Measurement and Analysis 4.381 0.704 3.270 1.040 1.110 1.177
Strategic Quality Planning 4.357 0.751 3.148 1.003 1.208 1.224
Customer Focus 4.356 0.748 3.248 1.038 1.108 1.145
Quality Assurance 4.335 0.746 3.102 1.076 1.233 1.236
(Faculty/Instructor)
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Top Management Leadership and Support 4.544 0.567 3.737 1.019 0.807 1.029
Employee Empowerment and Teamwork 4.494 0.582 3.713 1.006 0.781 0.991
Employee Training and Recognition 4.483 0.599 3.467 1.053 1.016 1.089
Strategic Quality Planning 4.468 0.562 3.617 0.953 0.851 0.959
Measurement and Analysis 4.462 0.574 3.589 0.990 0.873 0.988
Quality and Productivity Improvement Results 4.396 0.679 3.570 1.007 0.826 1.001
Customer Focus 4.377 0.707 3.576 0.978 0.801 0.980
Quality Assurance 4.369 0.676 3.538 0.995 0.832 0.995