Summary of All Staff Perceptions in Eight Main Survey Categories
In Descending Order of How it Should Be
1 - Strongly disagree
2 - Disagree
3 - Uncertain
4 - Agree
5 - Strongly Agree
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Top Management Leadership and Support 4.569 0.577 3.636 1.106 0.933 1.131
Employee Empowerment and Teamwork 4.523 0.594 3.603 1.096 0.920 1.125
Employee Training and Recognition 4.515 0.591 3.324 1.130 1.191 1.199
Measurement and Analysis 4.468 0.613 3.520 1.023 0.948 1.074
Strategic Quality Planning 4.456 0.622 3.537 0.991 0.919 1.047
Quality and Productivity Improvement Results 4.418 0.696 3.464 1.057 0.954 1.098
Customer Focus 4.403 0.714 3.545 0.997 0.859 1.017
Quality Assurance 4.395 0.692 3.448 1.042 0.947 1.090