Performance
How It How It Is Gap
Should Be Now Mean
Top Management Leadership and Support 4.675 3.602 1.073
Employee Empowerment and Teamwork 4.613 3.572 1.039
Employee Training and Recognition 4.577 3.322 1.255
Measurement and Analysis 4.535 3.420 1.115
Quality Assurance 4.525 3.405 1.120
Quality and Productivity Improvement Results 4.504 3.364 1.140
Customer Focus 4.499 3.620 0.879
Strategic Quality Planning 4.498 3.573 0.925