Performance
How It How It Is Gap
Should Be Now Mean
Measurement and Analysis 4.778 4.123 0.654
Employee Training and Recognition 4.750 3.903 0.847
Strategic Quality Planning 4.736 4.153 0.583
Top Management Leadership and Support 4.727 4.152 0.576
Employee Empowerment and Teamwork 4.726 4.179 0.542
Customer Focus 4.658 4.137 0.521
Quality and Productivity Improvement Results 4.620 3.991 0.630
Quality Assurance 4.593 4.000 0.593