Performance
How It How It Is Gap
Should Be Now Mean
Top Management Leadership and Support 4.544 3.737 0.807
Employee Empowerment and Teamwork 4.494 3.713 0.781
Employee Training and Recognition 4.483 3.467 1.016
Strategic Quality Planning 4.468 3.617 0.851
Measurement and Analysis 4.462 3.589 0.873
Quality and Productivity Improvement Results 4.396 3.570 0.826
Customer Focus 4.377 3.576 0.801
Quality Assurance 4.369 3.538 0.832