Performance
How It How It Is Gap
Should Be Now Mean
Top Management Leadership and Support 4.545 3.280 1.265
Employee Training and Recognition 4.518 2.803 1.715
Employee Empowerment and Teamwork 4.504 3.204 1.300
Quality and Productivity Improvement Results 4.389 3.139 1.250
Measurement and Analysis 4.381 3.270 1.110
Strategic Quality Planning 4.357 3.148 1.208
Customer Focus 4.356 3.248 1.108
Quality Assurance 4.335 3.102 1.233