Performance
How It How It Is Gap
Should Be Now Mean
Top Management Leadership and Support 4.569 3.636 0.933
Employee Empowerment and Teamwork 4.523 3.603 0.920
Employee Training and Recognition 4.515 3.324 1.191
Measurement and Analysis 4.468 3.520 0.948
Strategic Quality Planning 4.456 3.537 0.919
Quality and Productivity Improvement Results 4.418 3.464 0.954
Customer Focus 4.403 3.545 0.859
Quality Assurance 4.395 3.448 0.947