26 Employees are rewarded for outstanding job performance 4.515 2.690 1.825
88 Evaluation of all college personnel is consistent at every level of the institution 4.494 2.727 1.766
8 Processes for selecting, orienting, training, empowering and recognizing employees are carefully planned 4.584 2.946 1.639
82 The institution provides its adjunct faculty with feedback, support and adequate resources 4.481 2.857 1.623
86 Communication of information is satisfactory throughout the various levels of the college 4.623 3.058 1.565
27 There are effective lines of communication between departments 4.556 2.994 1.561
89 Administration and departments take into consideration the “trickle-down” effect of their decisions 4.477 2.974 1.503
9 Employees receive special training in improving customer service 4.385 2.970 1.414
45 Written procedures clearly define who is responsible for each operation and service 4.435 3.053 1.382
7 Each department or work unit has written, up-to-date service expectations 4.434 3.054 1.380
41 This institution analyzes all relevant data before making decisions 4.465 3.200 1.265
12 Established standards and procedures define job expectations for employees 4.536 3.304 1.232
91 Off-campus sites are integrated fully into the institution’s operations 4.494 3.318 1.175
14 This institution analyzes complaints to determine appropriate remedial actions 4.497 3.331 1.166
28 Employees are encouraged to provide suggestions on ways to improve the work flow 4.462 3.327 1.135
4 It is easy to get information at this institution 4.643 3.512 1.131
16 Student survey results are published and posted regularly 4.041 2.912 1.129
31 Administrators recognize faculty and staff when they do a good job 4.602 3.480 1.123
13 Job responsibilities are communicated clearly to employees 4.609 3.515 1.095
48 Employee suggestions are used to improve our institution 4.518 3.424 1.094
3 This institution regularly conducts surveys to evaluate the quality of its programs and services 4.325 3.249 1.077
36 Administrators share information regularly with faculty and staff 4.596 3.544 1.053
40 My department meets as a team to plan and coordinate work 4.594 3.553 1.041
2 This institution involves its employees in planning for the future 4.592 3.598 0.994
42 Quality improvement tools and methods are used regularly to solve problems 4.331 3.337 0.994
19 Employees are empowered to resolve problems quickly 4.394 3.412 0.982
47 This institution plans carefully 4.541 3.576 0.965
83 ADA Accessibility standards are met throughout the campus 4.591 3.630 0.961
84 Administration recognizes Classified Staff as an integral part of the institution 4.545 3.591 0.955
87 Employees are encouraged and rewarded for continuing their education and upgrading their skills 4.519 3.578 0.942
15 Student input is systematically monitored and measured as a basis for improvement 4.371 3.449 0.922
32 Administrators pay attention to what I have to say 4.556 3.678 0.877
37 There is a spirit of teamwork and cooperation in this organization 4.626 3.754 0.871
39 Our services to students are "user-friendly" 4.620 3.760 0.860
10 This institution has "user-friendly" computer systems to assist employees and students 4.704 3.846 0.858
33 My supervisor helps me improve my job performance 4.550 3.708 0.842
5 Students have a way to provide feedback on their level of satisfaction with school programs and services 4.512 3.685 0.827
46 Quality improvement teams have been established in this organization 4.361 3.538 0.822
44 Employees are involved in the development and improvement of performance measures 4.444 3.633 0.811
6 Team efforts are effective in this organization 4.595 3.792 0.804
85 The Board of Trustees visibly recognizes and celebrates positive accomplishments of the college and its employees 4.500 3.721 0.779
30 Administrators set examples of quality services in their day-to-day performance 4.626 3.860 0.766
18 This institution continually evaluates and upgrades its processes for collecting data 4.271 3.518 0.753
50 Prof. development training programs are available to assist employees in improving their job performance 4.633 3.882 0.751
22 Efforts to improve quality are paying off in this institution 4.462 3.751 0.710
23 Guarantees of satisfaction are offered to students to ensure quality service 3.734 3.024 0.710
34 This institution uses teams to solve problems 4.409 3.702 0.708
24 Students believe faculty care about what they think 4.488 3.782 0.706
20 Administrators treat students as their top priority 4.527 3.870 0.657
11 This institution promotes excellent employee-student relationships 4.598 3.947 0.651
17 This institution uses state and national data to compare its performance with that of other institutions 4.276 3.647 0.629
1 This institution listens to its students 4.604 3.982 0.621
90 The Board works to build a positive image of the college in the community 4.639 4.019 0.619
21 Administrators cultivate positive relationships with students 4.488 3.906 0.582
35 Administrators have confidence and trust in me 4.641 4.071 0.571
49 The mission, purpose and values of this institution are familiar to employees 4.529 4.018 0.512
38 I know what is expected of me 4.655 4.158 0.497
25 Administrators are committed to providing quality service 4.577 4.083 0.494
29 Faculty and staff take pride in their work 4.747 4.265 0.482
43 This institution believes in continuous quality improvement 4.512 4.053 0.459