Employee Perceptions of Institutional Programs, Services, and Activities
In Descending Order of Mean Value
1 - Poor and inadequate
2 - Fair, much improvement needed
3 - Good, still needs improvement
4 - Very good and is continually improving
5 - Excellent
    Campus Support/Classfied Faculty/Instructor Department Chair Admin/Professional
No. Programs, Services, and Activities Mean St. Dev. Mean St. Dev. Mean St. Dev. Mean St. Dev. Mean St. Dev.
69 Payroll services 4.289 0.742 4.100 0.803 4.296 0.725 4.273 0.786 4.545 0.671
55 Maintenance and custodial services 4.254 0.838 4.300 0.750 4.239 0.902 4.182 0.751 4.333 0.796
76 Switchboard and telephone services 4.099 0.689 3.933 0.691 4.176 0.711 4.455 0.522 3.952 0.590
68 Communicating with legislators and other politicians 3.978 0.707 3.733 0.704 4.040 0.781 3.778 0.667 4.105 0.459
79 Relationships with the private sector and business community 3.965 0.651 3.895 0.567 4.000 0.678 3.818 0.751 4.048 0.590
71 Bookstore services 3.947 0.755 4.000 0.743 3.928 0.734 3.455 1.036 4.190 0.602
64 Counseling and student advisement services 3.908 0.863 3.893 0.875 4.000 0.840 3.909 0.539 3.682 1.041
70 Business office services 3.897 0.778 3.793 0.940 3.969 0.712 3.545 0.820 4.048 0.669
54 Security/police services 3.860 0.855 3.630 0.967 3.853 0.797 4.273 0.647 3.955 0.950
77 Student activities 3.849 0.705 3.786 0.630 3.875 0.787 3.909 0.831 3.864 0.468
52 Personnel/human resource services 3.838 0.762 3.767 0.728 3.901 0.813 3.909 0.302 3.739 0.810
66 Parking for faculty and staff 3.825 1.028 3.767 0.971 3.861 1.092 3.636 1.027 3.957 0.878
80 Continuing education and community programs and services 3.805 0.743 3.885 0.766 3.841 0.740 3.545 0.688 3.762 0.768
62 Financial aid assistance and services 3.772 0.910 3.429 0.997 3.892 0.904 4.273 0.467 3.636 0.848
65 Budget planning and coordination 3.736 0.831 3.739 0.810 3.719 0.881 3.636 0.674 3.833 0.857
61 Relations with other educational institutions 3.724 0.803 3.762 0.700 3.691 0.900 3.500 0.707 3.895 0.658
74 Curriculum planning, design, and coordination 3.718 0.756 3.682 0.780 3.770 0.804 3.800 0.789 3.563 0.512
75 Media, audio visual, technology services 3.664 0.835 3.520 0.770 3.686 0.894 3.900 0.876 3.682 0.716
73 Affirmative action 3.592 0.996 3.077 0.954 4.000 0.837 2.857 1.215 3.286 0.914
60 Career information and planning services 3.579 0.873 3.615 0.752 3.597 0.949 3.636 1.027 3.476 0.750
72 Basic skills/developmental/alternative programs 3.545 0.831 3.375 0.500 3.667 0.847 4.000 0.667 3.200 0.894
57 Student admissions and registration services 3.524 0.807 3.536 0.693 3.631 0.840 3.364 0.809 3.286 0.845
67 Computer information systems and services 3.428 0.935 3.400 0.894 3.425 1.013 3.364 0.674 3.522 0.898
51 Library and learning resources 3.385 0.918 3.393 1.031 3.441 0.952 3.182 0.982 3.318 0.646
53 Recruitment and orientation of new employees 3.364 0.957 3.208 0.977 3.413 0.944 3.727 0.786 3.227 1.066
58 Marketing, advertising, and public relations 3.303 0.988 3.483 0.871 3.391 1.003 2.727 1.489 3.136 0.640
78 Health and nursing services 3.284 1.416 3.150 1.348 3.769 1.245 2.400 1.430 2.545 1.572
63 Research and planning services 3.054 1.052 2.813 0.834 3.245 1.142 2.750 1.035 2.800 0.862
59 Communication with other departments 2.938 1.070 2.567 1.040 3.138 1.044 3.182 1.079 2.714 1.102
56 Cafeteria and food services 2.106 1.055 1.828 0.805 2.302 1.085 2.333 1.500 1.952 1.024