Summary of Staff Perceptions in Eight Main Survey Categories
In Descending Order of How it Should Be
(Department Chair)
1 - Strongly disagree
2 - Disagree
3 - Uncertain
4 - Agree
5 - Strongly Agree
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Top Management Leadership and Support 4.899 0.332 3.697 1.221 1.202 1.260
Employee Training and Recognition 4.875 0.333 3.513 1.125 1.363 1.117
Employee Empowerment and Teamwork 4.838 0.409 3.777 1.136 1.062 1.166
Quality and Productivity Improvement Results 4.797 0.404 4.000 1.050 0.797 1.055
Measurement and Analysis 4.775 0.517 3.820 1.029 0.955 1.117
Quality Assurance 4.775 0.534 3.814 1.021 0.961 1.003
Customer Focus 4.767 0.590 3.800 1.097 0.967 1.130
Strategic Quality Planning 4.717 0.624 3.708 1.048 1.008 1.088
(Administrative/Professional)
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Top Management Leadership and Support 4.620 0.534 3.704 1.101 0.916 1.107
Employee Empowerment and Teamwork 4.597 0.525 3.708 1.032 0.888 1.099
Strategic Quality Planning 4.565 0.549 3.804 0.878 0.761 1.001
Employee Training and Recognition 4.541 0.542 3.361 1.105 1.180 1.202
Measurement and Analysis 4.522 0.590 3.493 1.019 1.029 1.153
Customer Focus 4.518 0.631 3.599 0.993 0.920 1.046
Quality and Productivity Improvement Results 4.491 0.675 3.425 1.034 1.065 1.122
Quality Assurance 4.487 0.658 3.556 0.996 0.931 1.100