Summary of Staff Perceptions in Eight Main Survey Categories
In Descending Order of How it Should Be
(Support/Classified)
1 - Strongly disagree
2 - Disagree
3 - Uncertain
4 - Agree
5 - Strongly Agree
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Top Management Leadership and Support 4.608 0.531 3.495 1.140 1.112 1.198
Employee Empowerment and Teamwork 4.531 0.567 3.459 1.137 1.072 1.193
Employee Training and Recognition 4.496 0.614 3.075 1.048 1.421 1.187
Measurement and Analysis 4.439 0.605 3.416 0.968 1.022 1.082
Quality and Productivity Improvement Results 4.421 0.672 3.248 1.048 1.173 1.202
Strategic Quality Planning 4.410 0.586 3.598 0.902 0.812 0.993
Customer Focus 4.386 0.681 3.450 0.958 0.936 1.069
Quality Assurance 4.384 0.679 3.290 1.070 1.095 1.190
(Faculty/Instructor)
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Top Management Leadership and Support 4.554 0.567 3.742 1.002 0.812 1.029
Employee Training and Recognition 4.495 0.585 3.502 0.985 0.993 1.013
Employee Empowerment and Teamwork 4.495 0.591 3.726 0.995 0.769 1.011
Measurement and Analysis 4.493 0.570 3.676 0.946 0.817 0.979
Strategic Quality Planning 4.441 0.563 3.853 0.875 0.587 0.858
Quality and Productivity Improvement Results 4.425 0.652 3.606 0.959 0.819 0.985
Quality Assurance 4.386 0.660 3.669 0.934 0.717 0.923
Customer Focus 4.378 0.662 3.741 0.946 0.637 0.932