Summary of All Staff Perceptions in Eight Main Survey Categories
In Descending Order of How it Should Be
1 - Strongly disagree
2 - Disagree
3 - Uncertain
4 - Agree
5 - Strongly Agree
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Top Management Leadership and Support 4.603 0.545 3.676 1.069 0.927 1.107
Employee Empowerment and Teamwork 4.546 0.570 3.666 1.049 0.880 1.087
Employee Training and Recognition 4.533 0.577 3.384 1.044 1.149 1.108
Measurement and Analysis 4.508 0.582 3.601 0.976 0.907 1.046
Strategic Quality Planning 4.481 0.564 3.800 0.900 0.680 0.932
Quality and Productivity Improvement Results 4.463 0.660 3.509 1.013 0.954 1.079
Customer Focus 4.433 0.660 3.658 0.968 0.775 0.996
Quality Assurance 4.429 0.666 3.568 0.996 0.861 1.043