Performance
How It How It Is Gap
Should Be Now Mean
Top Management Leadership and Support 4.620 3.704 0.916
Employee Empowerment and Teamwork 4.597 3.708 0.885
Strategic Quality Planning 4.565 3.804 0.761
Employee Training and Recognition 4.541 3.361 1.180
Measurement and Analysis 4.522 3.493 1.029
Customer Focus 4.518 3.599 0.920
Quality and Productivity Improvement Results 4.491 3.425 1.065
Quality Assurance 4.487 3.556 0.931