Performance
How It How It Is Gap
Should Be Now Mean
Top Management Leadership and Support 4.899 3.697 1.202
Employee Training and Recognition 4.875 3.513 1.363
Employee Empowerment and Teamwork 4.838 3.777 1.053
Strategic Quality Planning 4.797 4.000 0.797
Measurement and Analysis 4.775 3.820 0.955
Customer Focus 4.775 3.814 0.961
Quality and Productivity Improvement Results 4.767 3.800 0.967
Quality Assurance 4.717 3.708 1.008