Performance
How It How It Is Gap
Should Be Now Mean
Top Management Leadership and Support 4.554 3.742 0.812
Employee Training and Recognition 4.495 3.502 0.993
Employee Empowerment and Teamwork 4.495 3.726 0.768
Measurement and Analysis 4.493 3.676 0.817
Strategic Quality Planning 4.441 3.853 0.587
Quality and Productivity Improvement Results 4.425 3.606 0.819
Quality Assurance 4.386 3.669 0.717
Customer Focus 4.378 3.741 0.637