Performance
How It How It Is Gap
Should Be Now Mean
Top Management Leadership and Support 4.608 3.495 1.112
Employee Empowerment and Teamwork 4.531 3.459 1.072
Employee Training and Recognition 4.496 3.075 1.421
Measurement and Analysis 4.439 3.416 1.022
Quality and Productivity Improvement Results 4.421 3.248 1.173
Strategic Quality Planning 4.410 3.598 0.812
Customer Focus 4.386 3.450 0.936
Quality Assurance 4.384 3.290 1.095