Performance
How It How It Is Gap
Should Be Now Mean
Top Management Leadership and Support 4.603 3.676 0.927
Employee Empowerment and Teamwork 4.546 3.666 0.880
Employee Training and Recognition 4.533 3.384 1.149
Measurement and Analysis 4.508 3.601 0.907
Strategic Quality Planning 4.481 3.800 0.680
Quality and Productivity Improvement Results 4.463 3.509 0.954
Customer Focus 4.433 3.658 0.775
Quality Assurance 4.429 3.568 0.861