88 Evaluation of all college personnel is consistent at every level of the institution 4.560 2.760 1.800
86 Communication of information is satisfactory throughout the various levels of the college 4.688 2.952 1.736
26 Employees are rewarded for outstanding job performance 4.581 2.875 1.706
27 There are effective lines of communication between departments 4.596 2.904 1.691
82 The institution provides its adjunct faculty with feedback, support, and adequate resources 4.592 3.032 1.560
9 Employees receive special training in improving customer service 4.396 2.881 1.515
89 Administration and departments take into consideration the "trickle-down" effect of their decisions 4.552 3.128 1.424
45 Written procedures clearly define who is responsible for each operation and service 4.600 3.200 1.400
8 Processes for selecting, orienting, training, empowering and recognizing employees are carefully planned 4.560 3.172 1.388
7 Each department or work unit has written, up-to-date service expectations 4.455 3.152 1.303
4 It is easy to get information at this institution 4.639 3.346 1.293
91 Off-campus sites are integrated fully into institutionís operations 4.524 3.274 1.250
41 This institution analyzes all relevant data before making decisions 4.530 3.291 1.239
12 Established standards and procedures define job expectations for employees 4.566 3.331 1.235
10 This institution has "user-friendly" computer systems to assist employees and students 4.694 3.463 1.231
14 This institution analyzes complaints to determine appropriate remedial actions 4.570 3.370 1.200
31 Administrators recognize faculty and staff when they do a good job 4.659 3.459 1.200
87 Employees are encouraged and rewarded for continuing their education and upgrading their skills 4.616 3.416 1.200
19 Employees are empowered to resolve problems quickly 4.478 3.373 1.104
13 Job responsibilities are communicated clearly to employees 4.647 3.544 1.103
30 Administrators set examples of quality services in their day-to-day performance 4.696 3.689 1.007
28 Employees are encouraged to provide suggestions on ways to improve the work flow 4.449 3.449 1.000
39 Our services to students are "user-friendly" 4.640 3.640 1.000
40 My department meets as a team to plan and coordinate work 4.600 3.600 1.000
37 There is a spirit of teamwork and cooperation in this organization 4.615 3.644 0.970
84 Administration recognizes Classified Staff as an integral part of the institution 4.648 3.720 0.928
83 ADA Accessibility standards are met throughout the campus 4.584 3.680 0.904
32 Administrators pay attention to what I have to say 4.625 3.735 0.890
6 Team efforts are effective in this organization 4.534 3.647 0.887
36 Administrators share information regularly with faculty and staff 4.632 3.765 0.868
33 My supervisor helps me improve my job performance 4.647 3.824 0.824
2 This institution involves its employees in planning for the future 4.634 3.813 0.821
42 Quality improvement tools and methods are used regularly to solve problems 4.385 3.570 0.815
24 Students believe faculty care about what they think 4.522 3.728 0.794
48 Employee suggestions are used to improve our institution 4.463 3.669 0.794
22 Efforts to improve quality are paying off in this institution 4.548 3.770 0.778
15 Student input is systematically monitored and measured as a basis for improvement 4.390 3.618 0.772
44 Employees are involved in the development and improvement of performance measures 4.459 3.719 0.741
23 Guarantees of satisfaction are offered to students to ensure quality service 3.794 3.059 0.735
47 This institution plans carefully 4.522 3.801 0.721
34 This institution uses teams to solve problems 4.485 3.787 0.699
50 Prof. development training programs are available to assist employees in improving their job performance 4.603 3.904 0.699
21 Administrators cultivate positive relationships with students 4.544 3.853 0.691
43 This institution believes in continuous quality improvement 4.622 3.933 0.689
11 This institution promotes excellent employee-student relationships 4.618 3.934 0.684
16 Student survey results are published and posted regularly 4.206 3.537 0.669
85 The Board of Trustees visibly recognizes and celebrates positive accomplishments of the college and its employees 4.488 3.824 0.664
35 Administrators have confidence and trust in me 4.649 4.052 0.597
1 This institution listens to its students 4.545 3.978 0.567
20 Administrators treat students as their top priority 4.493 3.925 0.567
5 Students have a way to provide feedback on their level of satisfaction with school programs and services 4.440 3.881 0.560
46 Quality improvement teams have been established in this organization 4.485 3.926 0.559
29 Faculty and staff take pride in their work 4.662 4.125 0.537
38 I know what is expected of me 4.647 4.110 0.537
18 This institution continually evaluates and upgrades its processes for collecting data 4.324 3.794 0.529
25 Administrators are committed to providing quality service 4.596 4.088 0.507
90 The Board works to build a positive image of the college in the community 4.600 4.128 0.472
17 This institution uses state and national data to compare its performance with that of other institutions 4.375 3.949 0.426
3 This institution regularly conducts surveys to evaluate the quality of its programs and services 4.368 3.985 0.383
49 The mission, purpose and values of this institution are familiar to employees 4.522 4.199 0.324