Employee Perceptions of Institutional Programs, Services, and Activities
In Descending Order of Mean Value
1 - Poor and inadequate
2 - Fair, much improvement needed
3 - Good, still needs improvement
4 - Very good and is continually improving
5 - Excellent
    Campus Support/Classfied Faculty/Instructor Department Chair Admin/Professional
No. Programs, Services, and Activities Mean St. Dev. Mean St. Dev. Mean St. Dev. Mean St. Dev. Mean St. Dev.
55 Maintenance and custodial services 4.368 0.822 4.373 0.774 4.413 0.822 4.333 0.888 4.282 0.887
76 Switchboard and telephone services 4.341 0.778 4.429 0.736 4.278 0.843 4.333 0.651 4.351 0.753
69 Payroll services 4.291 0.840 4.392 0.695 4.250 0.921 4.167 1.030 4.282 0.793
64 Counseling and student advisement services 4.242 0.761 4.319 0.726 4.148 0.838 4.583 0.515 4.237 0.675
52 Personnel/human resource services 4.136 0.760 4.135 0.742 4.099 0.831 4.500 0.674 4.103 0.641
80 Continuing education and community programs and services 4.133 0.682 4.224 0.654 4.027 0.716 4.333 0.985 4.162 0.501
70 Business office services 4.023 0.804 4.040 0.727 4.108 0.769 4.000 1.348 3.842 0.754
79 Relationships with the private sector and business community 4.021 0.782 4.156 0.677 3.942 0.889 4.273 0.647 3.968 0.657
57 Student admissions and registration services 3.977 0.814 4.042 0.771 3.987 0.762 3.333 1.073 4.079 0.818
77 Student activities 3.977 0.872 4.021 0.921 3.934 0.929 4.167 0.937 3.946 0.664
71 Bookstore services 3.950 0.865 3.980 0.692 3.938 0.953 3.833 1.467 3.974 0.628
68 Communicating with legislators and other politicians 3.938 0.911 4.034 0.865 4.000 0.991 4.000 1.054 3.690 0.712
62 Financial aid assistance and services 3.921 0.897 3.864 0.878 4.027 0.928 3.833 1.115 3.806 0.786
51 Library and learning resources 3.860 0.752 4.000 0.699 3.756 0.776 3.833 0.835 3.917 0.732
54 Security/police services 3.842 0.878 3.800 0.969 3.961 0.840 3.917 1.084 3.641 0.743
61 Relations with other educational institutions 3.815 0.724 3.974 0.537 3.730 0.766 3.636 1.120 3.848 0.667
78 Health and nursing services 3.795 1.281 4.156 1.081 3.717 1.262 3.375 1.768 3.579 1.387
74 Curriculum planning, design, and coordination 3.777 0.807 3.706 0.799 3.932 0.782 3.583 1.084 3.536 0.693
53 Recruitment and orientation of new employees 3.771 0.885 3.830 0.761 3.740 1.014 3.750 1.215 3.765 0.606
75 Media, audio visual, technology services 3.698 0.925 3.833 0.730 3.696 1.066 3.750 0.965 3.528 0.774
65 Budget planning and coordination 3.662 0.839 3.789 0.777 3.638 0.873 3.583 0.793 3.581 0.886
73 Affirmative action 3.642 1.148 3.611 1.145 3.700 1.165 3.750 0.886 3.474 1.264
72 Basic skills/developmental/alternative programs 3.637 0.960 3.848 0.667 3.676 0.997 3.273 1.421 3.452 0.925
60 Career information and planning services 3.633 0.876 3.684 0.702 3.656 0.979 3.333 0.985 3.636 0.822
66 Parking for faculty and staff 3.587 1.015 3.327 1.167 3.716 1.003 3.917 0.900 3.564 0.788
58 Marketing, advertising, and public relations 3.467 1.030 3.659 0.914 3.447 1.100 2.750 1.215 3.514 0.870
63 Research and planning services 3.421 1.003 3.696 0.822 3.567 0.927 2.909 1.044 2.950 1.191
56 Cafeteria and food services 3.201 1.178 3.000 1.052 3.194 1.206 3.667 1.371 3.344 1.208
59 Communication with other departments 2.860 0.993 2.540 0.952 3.089 0.936 3.000 1.279 2.763 0.971
67 Computer information systems and services 2.741 1.169 3.000 1.066 2.707 1.300 2.417 1.240 2.564 0.940