Summary of Department Chair Perceptions of Performance on Indivdual Survey Items
In Descending Order of How it Should Be
1 - Strongly disagree
2 - Disagree
3 - Uncertain
4 - Agree
5 - Strongly Agree
    Campus -- Dept. Chair -- Dept. Chair -- Dept. Chair --
    How It How It How It Is Performance
Item   Should Be   Should Be   Now Gap  
No. Item  Mean St. Dev. Mean St. Dev. Mean St. Dev. Mean St. Dev.
29 Faculty and staff take pride in their work 4.746 0.437 4.909 0.302 4.455 0.688 0.455 0.688
10 This institution has "user-friendly" computer systems to assist employees and students 4.718 0.451 4.818 0.405 2.545 1.293 2.273 1.272
13 Job responsibilities are communicated clearly to employees 4.699 0.484 4.750 0.452 3.167 0.937 1.583 0.900
83 ADA accessibility standards are met throughout the campus 4.677 0.495 4.727 0.467 3.636 0.924 1.091 1.044
37 There is a spirit of teamwork and cooperation in this organization 4.667 0.485 4.833 0.389 3.833 1.193 1.000 1.279
40 My department meets as a team to plan and coordinate work 4.663 0.520 4.833 0.389 4.417 0.669 0.417 0.669
35 Administrators have confidence and trust in me 4.659 0.573 4.833 0.389 4.167 1.267 0.667 1.231
39 Our services to students are "user-friendly" 4.652 0.501 4.833 0.389 2.917 1.165 1.917 1.165
86 Communication of information is satisfactory throughout the various levels of the college 4.650 0.624 4.818 0.405 2.818 1.401 2.000 1.342
4 It is easy to get information at this institution 4.650 0.502 4.636 0.505 3.545 1.214 1.091 1.044
11 This institution promotes excellent employee-student relationships 4.640 0.526 4.750 0.452 3.667 1.073 1.083 1.084
84 Administration recognizes Classified Staff as an integral part of the institution 4.634 0.520 4.727 0.467 4.000 1.000 0.727 1.009
89 Administration and departments take into consideration that “trickle-down” effect of their decisions 4.634 0.607 4.636 0.505 3.000 1.414 1.636 1.433
12 Established standards and procedures define job expectations for employees 4.618 0.552 4.667 0.492 3.417 1.240 1.250 1.215
90 The Board works to build a positive image of the college and the community 4.612 0.525 4.818 0.405 4.000 1.342 0.818 1.401
33 My supervisor helps me improve my job performance 4.610 0.554 4.750 0.452 3.917 1.443 0.833 1.403
82 The institution provides its adjunct faculty with feedback, support and adequate resources 4.610 0.559 4.818 0.405 2.545 1.293 2.273 1.272
1 This institution listens to its students 4.602 0.586 4.727 0.467 4.000 0.894 0.727 0.786
36 Administrators share information regularly with faculty and staff 4.599 0.546 4.750 0.452 4.000 1.206 0.750 1.138
91 Off-campus sites are integrated fully into the institutions operations 4.598 0.583 4.727 0.467 3.182 1.250 1.545 1.214
27 There are effective lines of communication between departments 4.596 0.615 4.833 0.389 3.167 1.337 1.667 1.371
25 Administrators are committed to providing quality service 4.593 0.537 4.833 0.389 3.833 1.193 1.000 1.128
2 This institution involves its employees in planning for the future 4.591 0.617 4.545 0.522 3.909 0.831 0.636 0.674
41 This institution analyzes all relevant data before making decisions 4.585 0.579 4.667 0.492 3.500 1.168 1.167 1.193
38 I know what is expected of me 4.584 0.506 4.833 0.389 3.833 1.030 1.000 1.044
20 Administrators treat students as their top priority 4.582 0.662 4.583 0.515 3.583 1.165 1.000 1.128
26 Employees are rewarded for outstanding job performance 4.582 0.599 4.833 0.389 3.250 1.288 1.583 1.165
32 Administrators pay attention to what I have to say 4.582 0.559 4.750 0.452 3.833 1.403 0.917 1.379
8 Processes for selecting, orienting, training, empowering and recognizing employees are carefully planned 4.580 0.599 4.636 0.505 3.727 0.905 0.909 0.944
87 Employees are encouraged and rewarded for continuing their education and upgrading their skills 4.579 0.617 4.636 0.505 3.364 1.362 1.273 1.489
47 This institution plans carefully 4.576 0.529 4.833 0.389 4.000 1.279 0.833 1.193
88 Evaluation of all college personnel is consistent at every level of the institution 4.573 0.627 4.636 0.505 2.727 1.679 1.909 1.758
21 Administrators cultivate positive relationships with students 4.565 0.591 4.667 0.492 3.583 1.084 1.083 1.165
14 This institution analyzes complaints to determine appropriate remedial actions 4.559 0.592 4.667 0.492 3.583 1.240 1.083 1.084
28 Employees are encouraged to provide suggestions on ways to improve the work flow 4.554 0.620 4.636 0.505 3.182 1.250 1.455 1.440
30 Administrators set examples of quality services in their day-to-day performance 4.537 0.595 4.727 0.647 3.455 1.368 1.273 1.421
24 Students believe faculty care about what they think 4.537 0.631 4.833 0.389 4.000 1.044 0.833 1.030
85 The Board of Trustees visibly recognizes and celebrates positive accomplishments of the college and its employees 4.537 0.547 4.818 0.405 3.455 1.635 1.364 1.748
15 Student input is systematically monitored and measured as a basis for improvement 4.528 0.604 4.583 0.515 3.500 1.000 1.083 0.900
9 Employees receive special training in improving customer service 4.523 0.614 4.727 0.467 4.000 1.095 0.727 1.009
5 Students have a way to provide feedback on their level of satisfaction with school programs and services 4.520 0.555 4.727 0.467 4.273 0.786 0.455 0.522
50 Prof. development training programs are available to assist employees in improving their job performance 4.511 0.576 4.727 0.467 4.091 1.221 0.636 1.206
31 Administrators recognize faculty and staff when they do a good job 4.503 0.595 4.750 0.452 3.583 1.240 1.167 1.193
49 The mission, purpose and values of this institution are familiar to employees 4.503 0.595 4.750 0.452 4.083 1.165 0.667 1.155
42 Quality improvement tools and methods are used regularly to solve problems 4.500 0.641 4.750 0.452 3.667 1.303 1.083 1.311
43 This institution believes in continuous quality improvement 4.500 0.555 4.750 0.452 4.250 1.138 0.500 1.168
46 Quality improvement teams have been established in this organization 4.500 0.576 4.833 0.389 4.583 0.669 0.250 0.452
48 Employee suggestions are used to improve our institution 4.486 0.555 4.917 0.289 3.583 1.240 1.333 1.231
22 Efforts to improve quality are paying off in this institution 4.461 0.593 4.750 0.452 3.833 1.193 0.917 1.240
44 Employees are involved in the development and improvement of performance measures 4.455 0.593 4.750 0.452 4.000 1.128 0.750 0.965
45 Written procedures clearly define who is responsible for each operation and service 4.455 0.603 4.750 0.452 3.250 1.288 1.500 1.243
6 Team efforts are effective in this organization 4.446 0.553 4.727 0.467 3.727 1.272 1.000 1.095
19 Employees are empowered to resolve problems quickly 4.441 0.592 4.667 0.492 3.500 1.314 1.167 1.030
7 Each department or work unit has written, up-to-date service expectations 4.434 0.611 4.455 0.522 3.545 0.820 0.909 0.701
17 This institution uses state and national data to compare its performance with that of other institutions 4.407 0.597 4.667 0.492 4.417 0.793 0.250 0.754
3 This institution regularly conducts surveys to evaluate the quality of its programs and services 4.377 0.630 4.545 0.522 4.000 0.894 0.545 0.820
18 This institution continually evaluates and upgrades its processes for collecting data 4.369 0.637 4.583 0.669 3.667 1.155 0.917 1.165
34 This institution uses teams to solve problems 4.352 0.668 4.667 0.492 4.083 0.900 0.583 0.900
16 Student survey results are published and posted regularly 4.282 0.682 4.417 0.669 4.000 0.739 0.417 0.515
23 Guarantees of satisfaction are offered to students to ensure quality service 4.045 0.811 4.250 0.622 3.333 1.155 0.917 1.165