Summary of Staff Perceptions in Eight Main Survey Categories
In Descending Order of How it Should Be
(Department Chair)
1 - Strongly disagree
2 - Disagree
3 - Uncertain
4 - Agree
5 - Strongly Agree
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Employee Training and Recognition 4.763 0.427 3.710 1.166 1.054 1.107
Top Management Leadership and Support 4.746 0.454 3.677 1.240 1.069 1.196
Employee Empowerment and Teamwork 4.732 0.444 3.843 1.142 0.889 1.086
Measurement and Analysis 4.695 0.483 3.610 1.236 1.086 1.249
Quality and Productivity Improvement Results 4.691 0.464 3.883 1.076 0.809 1.019
Customer Focus 4.676 0.499 3.655 1.161 1.021 1.151
Quality Assurance 4.658 0.503 3.737 1.059 0.921 1.013
Strategic Quality Planning 4.638 0.511 3.631 1.098 1.007 1.066
(Administrative/Professional)
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Top Management Leadership and Support 4.612 0.529 3.682 1.061 0.930 1.110
Employee Empowerment and Teamwork 4.557 0.571 3.832 0.972 0.725 1.029
Measurement and Analysis 4.536 0.569 3.513 1.011 1.023 1.154
Employee Training and Recognition 4.497 0.561 3.705 0.902 0.792 0.994
Customer Focus 4.495 0.564 3.746 0.890 0.750 0.924
Quality and Productivity Improvement Results 4.489 0.602 3.567 0.962 0.923 1.040
Strategic Quality Planning 4.474 0.561 3.777 0.858 0.697 0.998
Quality Assurance 4.451 0.593 3.594 0.967 0.857 1.051