Summary of Staff Perceptions in Eight Main Survey Categories
In Descending Order of How it Should Be
(Support/Classified)
1 - Strongly disagree
2 - Disagree
3 - Uncertain
4 - Agree
5 - Strongly Agree
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Top Management Leadership and Support 4.554 0.545 3.590 1.098 0.964 1.096
Employee Empowerment and Teamwork 4.513 0.557 3.623 1.034 0.890 1.044
Customer Focus 4.511 0.592 3.636 0.891 0.874 0.868
Measurement and Analysis 4.502 0.566 3.430 0.968 1.072 1.030
Strategic Quality Planning 4.484 0.557 3.686 0.846 0.798 0.908
Employee Training and Recognition 4.473 0.569 3.500 0.961 0.973 0.977
Quality Assurance 4.462 0.578 3.459 0.979 1.003 1.004
Quality and Productivity Improvement Results 4.461 0.578 3.436 0.973 1.025 0.986
(Faculty/Instructor)
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Top Management Leadership and Support 4.575 0.619 3.758 1.049 0.817 1.118
Employee Empowerment and Teamwork 4.553 0.626 3.832 1.023 0.721 1.064
Measurement and Analysis 4.539 0.618 3.594 1.040 0.945 1.132
Employee Training and Recognition 4.527 0.643 3.667 0.990 0.860 1.077
Strategic Quality Planning 4.502 0.645 3.801 0.977 0.701 0.992
Quality and Productivity Improvement Results 4.489 0.676 3.669 0.998 0.820 1.056
Quality Assurance 4.464 0.675 3.662 1.001 0.802 1.060
Customer Focus 4.458 0.695 3.835 0.939 0.623 0.989