Summary of All Staff Perceptions in Eight Main Survey Categories
In Descending Order of How it Should Be
1 - Strongly disagree
2 - Disagree
3 - Uncertain
4 - Agree
5 - Strongly Agree
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Top Management Leadership and Support 4.589 0.571 3.687 1.081 0.901 1.117
Employee Empowerment and Teamwork 4.554 0.586 3.772 1.027 0.782 1.054
Measurement and Analysis 4.538 0.586 3.530 1.029 1.008 1.117
Employee Training and Recognition 4.520 0.595 3.630 0.978 0.890 1.035
Strategic Quality Planning 4.504 0.593 3.768 0.923 0.735 0.972
Customer Focus 4.494 0.629 3.752 0.926 0.743 0.949
Quality and Productivity Improvement Results 4.493 0.624 3.578 0.999 0.915 1.043
Quality Assurance 4.472 0.622 3.587 0.997 0.886 1.046