Performance
How It How It Is Gap
Should Be Now Mean
Top Management Leadership and Support 4.612 3.682 0.930
Employee Empowerment and Teamwork 4.557 3.832 0.724
Measurement and Analysis 4.536 3.513 1.023
Employee Training and Recognition 4.497 3.705 0.792
Customer Focus 4.495 3.746 0.750
Quality and Productivity Improvement Results 4.489 3.567 0.923
Strategic Quality Planning 4.474 3.777 0.697
Quality Assurance 4.451 3.594 0.857