Performance
How It How It Is Gap
Should Be Now Mean
Employee Training and Recognition 4.763 3.710 1.054
Top Management Leadership and Support 4.746 3.677 1.069
Employee Empowerment and Teamwork 4.732 3.843 0.883
Measurement and Analysis 4.695 3.610 1.086
Strategic Quality Planning 4.691 3.883 0.809
Quality and Productivity Improvement Results 4.676 3.655 1.021
Customer Focus 4.658 3.737 0.921
Quality Assurance 4.638 3.631 1.007