Performance
How It How It Is Gap
Should Be Now Mean
Top Management Leadership and Support 4.575 3.758 0.817
Employee Empowerment and Teamwork 4.553 3.832 0.720
Measurement and Analysis 4.539 3.594 0.945
Employee Training and Recognition 4.527 3.667 0.860
Strategic Quality Planning 4.502 3.801 0.701
Quality and Productivity Improvement Results 4.489 3.669 0.820
Quality Assurance 4.464 3.662 0.802
Customer Focus 4.458 3.835 0.623