Performance
How It How It Is Gap
Should Be Now Mean
Top Management Leadership and Support 4.554 3.590 0.964
Employee Empowerment and Teamwork 4.513 3.623 0.890
Customer Focus 4.511 3.636 0.874
Measurement and Analysis 4.502 3.430 1.072
Strategic Quality Planning 4.484 3.686 0.798
Employee Training and Recognition 4.473 3.500 0.973
Quality Assurance 4.462 3.459 1.003
Quality and Productivity Improvement Results 4.461 3.436 1.025