Performance
How It How It Is Gap
Should Be Now Mean
Top Management Leadership and Support 4.589 3.687 0.901
Employee Empowerment and Teamwork 4.554 3.772 0.782
Measurement and Analysis 4.538 3.530 1.008
Employee Training and Recognition 4.520 3.630 0.890
Strategic Quality Planning 4.504 3.768 0.735
Customer Focus 4.494 3.752 0.743
Quality and Productivity Improvement Results 4.493 3.578 0.915
Quality Assurance 4.472 3.587 0.886