88 Evaluation of all college personnel is consistent at every level of the institution 4.573 2.683 1.890
27 There are effective lines of communication between departments 4.596 2.775 1.820
86 Communication of information is satisfactory throughout the various levels of the college 4.650 2.865 1.785
82 The institution provides its adjunct faculty with feedback, support and adequate resources 4.610 2.945 1.665
89 Administration and departments take into consideration that “trickle-down” effect of their decisions 4.634 2.988 1.646
10 This institution has "user-friendly" computer systems to assist employees and students 4.718 3.073 1.644
91 Off-campus sites are integrated fully into the institutions operations 4.598 3.152 1.445
26 Employees are rewarded for outstanding job performance 4.582 3.192 1.390
41 This institution analyzes all relevant data before making decisions 4.585 3.222 1.364
39 Our services to students are "user-friendly" 4.652 3.376 1.275
28 Employees are encouraged to provide suggestions on ways to improve the work flow 4.554 3.282 1.271
45 Written procedures clearly define who is responsible for each operation and service 4.455 3.233 1.222
13 Job responsibilities are communicated clearly to employees 4.699 3.489 1.210
14 This institution analyzes complaints to determine appropriate remedial actions 4.559 3.384 1.175
87 Employees are encouraged and rewarded for continuing their education and upgrading their skills 4.579 3.421 1.159
7 Each department or work unit has written, up-to-date service expectations 4.434 3.297 1.137
4 It is easy to get information at this institution 4.650 3.542 1.107
12 Established standards and procedures define job expectations for employees 4.618 3.539 1.079
84 Administration recognizes Classified Staff as an integral part of the institution 4.634 3.561 1.073
36 Administrators share information regularly with faculty and staff 4.599 3.548 1.051
31 Administrators recognize faculty and staff when they do a good job 4.503 3.458 1.045
83 ADA accessibility standards are met throughout the campus 4.677 3.646 1.030
32 Administrators pay attention to what I have to say 4.582 3.616 0.966
15 Student input is systematically monitored and measured as a basis for improvement 4.528 3.563 0.966
8 Processes for selecting, orienting, training, empowering and recognizing employees are carefully planned 4.580 3.625 0.955
19 Employees are empowered to resolve problems quickly 4.441 3.497 0.944
48 Employee suggestions are used to improve our institution 4.486 3.582 0.904
24 Students believe faculty care about what they think 4.537 3.650 0.887
37 There is a spirit of teamwork and cooperation in this organization 4.667 3.780 0.887
42 Quality improvement tools and methods are used regularly to solve problems 4.500 3.648 0.852
23 Guarantees of satisfaction are offered to students to ensure quality service 4.045 3.232 0.814
85 The Board of Trustees visibly recognizes and celebrates positive accomplishments of the college and its employees 4.537 3.738 0.799
2 This institution involves its employees in planning for the future 4.591 3.795 0.795
16 Student survey results are published and posted regularly 4.282 3.497 0.785
47 This institution plans carefully 4.576 3.791 0.785
6 Team efforts are effective in this organization 4.446 3.672 0.774
40 My department meets as a team to plan and coordinate work 4.663 3.891 0.771
33 My supervisor helps me improve my job performance 4.610 3.842 0.768
18 This institution continually evaluates and upgrades its processes for collecting data 4.369 3.614 0.756
30 Administrators set examples of quality services in their day-to-day performance 4.537 3.800 0.737
21 Administrators cultivate positive relationships with students 4.565 3.870 0.695
11 This institution promotes excellent employee-student relationships 4.640 3.994 0.646
20 Administrators treat students as their top priority 4.582 3.966 0.616
44 Employees are involved in the development and improvement of performance measures 4.455 3.841 0.614
5 Students have a way to provide feedback on their level of satisfaction with school programs and services 4.520 3.931 0.589
29 Faculty and staff take pride in their work 4.746 4.181 0.565
35 Administrators have confidence and trust in me 4.659 4.097 0.563
1 This institution listens to its students 4.602 4.063 0.540
9 Employees receive special training in improving customer service 4.523 3.983 0.540
22 Efforts to improve quality are paying off in this institution 4.461 3.933 0.528
17 This institution uses state and national data to compare its performance with that of other institutions 4.407 3.904 0.503
49 The mission, purpose and values of this institution are familiar to employees 4.503 4.011 0.492
90 The Board works to build a positive image of the college and the community 4.612 4.127 0.485
25 Administrators are committed to providing quality service 4.593 4.119 0.475
38 I know what is expected of me 4.584 4.112 0.472
50 Prof. development training programs are available to assist employees in improving their job performance 4.511 4.057 0.455
34 This institution uses teams to solve problems 4.352 3.926 0.426
46 Quality improvement teams have been established in this organization 4.500 4.136 0.364
43 This institution believes in continuous quality improvement 4.500 4.148 0.352
3 This institution regularly conducts surveys to evaluate the quality of its programs and services 4.377 4.120 0.257