3 This institution regularly conducts surveys to evaluate the quality of its programs and services 4.377 4.120 0.257
43 This institution believes in continuous quality improvement 4.500 4.148 0.352
46 Quality improvement teams have been established in this organization 4.500 4.136 0.364
34 This institution uses teams to solve problems 4.352 3.926 0.426
50 Prof. development training programs are available to assist employees in improving their job performance 4.511 4.057 0.455
38 I know what is expected of me 4.584 4.112 0.472
25 Administrators are committed to providing quality service 4.593 4.119 0.475
90 The Board works to build a positive image of the college and the community 4.612 4.127 0.485
49 The mission, purpose and values of this institution are familiar to employees 4.503 4.011 0.492
17 This institution uses state and national data to compare its performance with that of other institutions 4.407 3.904 0.503
22 Efforts to improve quality are paying off in this institution 4.461 3.933 0.528
1 This institution listens to its students 4.602 4.063 0.540
9 Employees receive special training in improving customer service 4.523 3.983 0.540
35 Administrators have confidence and trust in me 4.659 4.097 0.563
29 Faculty and staff take pride in their work 4.746 4.181 0.565
5 Students have a way to provide feedback on their level of satisfaction with school programs and services 4.520 3.931 0.589
44 Employees are involved in the development and improvement of performance measures 4.455 3.841 0.614
20 Administrators treat students as their top priority 4.582 3.966 0.616
11 This institution promotes excellent employee-student relationships 4.640 3.994 0.646
21 Administrators cultivate positive relationships with students 4.565 3.870 0.695
30 Administrators set examples of quality services in their day-to-day performance 4.537 3.800 0.737
18 This institution continually evaluates and upgrades its processes for collecting data 4.369 3.614 0.756
33 My supervisor helps me improve my job performance 4.610 3.842 0.768
40 My department meets as a team to plan and coordinate work 4.663 3.891 0.771
6 Team efforts are effective in this organization 4.446 3.672 0.774
16 Student survey results are published and posted regularly 4.282 3.497 0.785
47 This institution plans carefully 4.576 3.791 0.785
2 This institution involves its employees in planning for the future 4.591 3.795 0.795
85 The Board of Trustees visibly recognizes and celebrates positive accomplishments of the college and its employees 4.537 3.738 0.799
23 Guarantees of satisfaction are offered to students to ensure quality service 4.045 3.232 0.814
42 Quality improvement tools and methods are used regularly to solve problems 4.500 3.648 0.852
24 Students believe faculty care about what they think 4.537 3.650 0.887
37 There is a spirit of teamwork and cooperation in this organization 4.667 3.780 0.887
48 Employee suggestions are used to improve our institution 4.486 3.582 0.904
19 Employees are empowered to resolve problems quickly 4.441 3.497 0.944
8 Processes for selecting, orienting, training, empowering and recognizing employees are carefully planned 4.580 3.625 0.955
15 Student input is systematically monitored and measured as a basis for improvement 4.528 3.563 0.966
32 Administrators pay attention to what I have to say 4.582 3.616 0.966
83 ADA accessibility standards are met throughout the campus 4.677 3.646 1.030
31 Administrators recognize faculty and staff when they do a good job 4.503 3.458 1.045
36 Administrators share information regularly with faculty and staff 4.599 3.548 1.051
84 Administration recognizes Classified Staff as an integral part of the institution 4.634 3.561 1.073
12 Established standards and procedures define job expectations for employees 4.618 3.539 1.079
4 It is easy to get information at this institution 4.650 3.542 1.107
7 Each department or work unit has written, up-to-date service expectations 4.434 3.297 1.137
87 Employees are encouraged and rewarded for continuing their education and upgrading their skills 4.579 3.421 1.159
14 This institution analyzes complaints to determine appropriate remedial actions 4.559 3.384 1.175
13 Job responsibilities are communicated clearly to employees 4.699 3.489 1.210
45 Written procedures clearly define who is responsible for each operation and service 4.455 3.233 1.222
28 Employees are encouraged to provide suggestions on ways to improve the work flow 4.554 3.282 1.271
39 Our services to students are "user-friendly" 4.652 3.376 1.275
41 This institution analyzes all relevant data before making decisions 4.585 3.222 1.364
26 Employees are rewarded for outstanding job performance 4.582 3.192 1.390
91 Off-campus sites are integrated fully into the institutions operations 4.598 3.152 1.445
10 This institution has "user-friendly" computer systems to assist employees and students 4.718 3.073 1.644
89 Administration and departments take into consideration that “trickle-down” effect of their decisions 4.634 2.988 1.646
82 The institution provides its adjunct faculty with feedback, support and adequate resources 4.610 2.945 1.665
86 Communication of information is satisfactory throughout the various levels of the college 4.650 2.865 1.785
27 There are effective lines of communication between departments 4.596 2.775 1.820
88 Evaluation of all college personnel is consistent at every level of the institution 4.573 2.683 1.890