Employee Perceptions of Institutional Programs, Services, and Activities
In Descending Order of Mean Value
1 - Poor and inadequate
2 - Fair, much improvement needed
3 - Good, still needs improvement
4 - Very good and is continually improving
5 - Excellent
    Campus Support/Classfied Faculty/Instructor Department Chair Admin/Professional
No. Programs, Services, and Activities Mean St. Dev. Mean St. Dev. Mean St. Dev. Mean St. Dev. Mean St. Dev.
69 Payroll services 4.164 0.786 3.975 0.832 4.293 0.750 4.500 0.577 4.278 0.566
70 Business office services 3.925 0.824 3.828 0.848 3.857 0.891 4.500 0.577 4.097 0.539
79 Relationships with the private sector and business community 3.771 0.814 3.643 0.989 3.750 0.762 4.000 0.816 3.935 0.629
76 Switchboard and telephone services 3.765 0.940 3.784 0.917 3.649 1.111 4.500 0.577 3.861 0.639
52 Personnel/human resource services 3.746 0.848 3.641 1.063 3.818 0.724 4.400 0.548 3.757 0.597
68 Communicating with legislators and other politicians 3.688 1.006 3.444 0.984 3.389 1.243 4.000 1.000 4.083 0.717
72 Basic skills/developmental/alternative programs 3.677 0.849 3.692 0.928 3.581 0.923 3.800 0.837 3.767 0.728
51 Library and learning resources 3.568 0.883 3.583 0.974 3.450 0.876 4.200 0.447 3.640 0.860
74 Curriculum planning, design, and coordination 3.495 0.850 3.520 0.823 3.359 0.986 4.200 0.837 3.552 0.632
61 Relations with other educational institutions 3.494 0.868 3.571 0.870 3.387 0.989 3.000 0.000 3.633 0.718
60 Career information and planning services 3.485 1.012 3.519 1.312 3.273 1.008 4.000 0.816 3.656 0.653
58 Marketing, advertising, and public relations 3.457 0.955 3.639 0.961 3.050 1.011 3.600 0.548 3.735 0.790
62 Financial aid assistance and services 3.446 0.830 3.471 0.896 3.313 0.859 3.500 0.577 3.567 0.774
54 Security/police services 3.420 0.878 3.436 0.912 3.372 1.001 4.000 0.816 3.406 0.665
73 Affirmative action 3.397 1.071 3.625 1.025 3.278 1.018 4.000 1.000 3.360 1.075
77 Student activities 3.367 0.936 3.625 0.770 3.200 1.155 3.750 0.957 3.320 0.690
66 Parking for faculty and staff 3.320 1.248 2.875 1.343 3.432 1.189 3.600 1.517 3.750 0.950
71 Bookstore services 3.320 0.919 3.643 0.870 3.026 1.013 3.500 1.000 3.480 0.510
80 Continuing education and community programs and services 3.245 1.048 3.613 0.919 3.000 1.014 3.500 1.291 3.167 1.117
65 Budget planning and coordination 3.232 0.978 3.357 0.911 2.771 1.114 3.500 0.577 3.677 0.541
55 Maintenance and custodial services 3.173 1.113 3.425 1.010 2.886 1.333 3.400 1.140 3.216 0.886
78 Health and nursing services 3.143 1.323 3.412 1.372 2.706 1.532 4.000 0.000 3.308 0.947
64 Counseling and student advisement services 3.124 1.124 3.214 0.957 2.763 1.324 4.000 0.707 3.394 0.864
63 Research and planning services 3.099 1.079 3.000 1.095 3.037 1.285 4.000 1.000 3.207 0.774
75 Media, audio visual, technology services 3.067 1.094 3.517 1.090 2.526 1.202 2.600 0.548 3.344 0.701
67 Computer information systems and services 3.057 1.047 3.263 1.057 2.762 1.165 2.200 0.837 3.333 0.756
53 Recruitment and orientation of new employees 3.009 1.063 3.167 1.028 2.707 1.101 3.600 0.894 3.176 0.968
57 Student admissions and registration services 2.981 1.102 3.250 1.270 2.970 1.015 3.250 0.957 2.758 0.969
56 Cafeteria and food services 2.786 1.202 3.105 1.197 2.188 1.167 3.333 1.528 3.000 1.000
59 Communication with other departments 2.645 0.998 2.538 1.022 2.372 1.070 3.000 0.707 3.056 0.791