Summary of Administrative/Professional Perceptions of Performance on Indivdual Survey Items
In Descending Order of How it Should Be
1 - Strongly disagree
2 - Disagree
3 - Uncertain
4 - Agree
5 - Strongly Agree
    Campus -- Admin/Prof. -- Admin/Prof. -- Admin/Prof. --
    How It How It How It Is Performance
Item   Should Be   Should Be   Now Gap  
No. Item Mean St. Dev. Mean St. Dev. Mean St. Dev. Mean St. Dev.
29 Faculty and staff take pride in their work 4.711 0.528 4.686 0.631 4.171 0.707 0.514 0.919
83 ADA Accessibility standards are met throughout the campus 4.644 0.481 4.786 0.418 4.393 0.994 0.393 1.031
84 Administration recognizes Classified Staff as an integral part of the institution 4.629 0.542 4.750 0.441 4.250 0.887 0.500 0.793
40 My department meets as a team to plan and coordinate work 4.570 0.665 4.588 0.701 4.294 0.938 0.294 0.970
30 Administrators set examples of quality services in their day-to-day performance 4.566 0.565 4.618 0.652 4.000 0.778 0.618 1.015
85 The Board of Trustees visibly recognizes and celebrates positive accomplishments of the college and its employees 4.562 0.517 4.607 0.567 4.071 0.900 0.536 0.838
37 There is a spirit of teamwork and cooperation in this organization 4.553 0.566 4.618 0.652 3.529 0.992 1.088 0.965
25 Administrators are committed to providing quality service 4.526 0.583 4.629 0.690 4.371 0.646 0.257 0.701
28 Employees are encouraged to provide suggestions on ways to improve the work flow 4.526 0.568 4.629 0.646 4.086 0.702 0.543 0.950
4 It is easy to get information at this institution 4.522 0.597 4.571 0.655 3.200 1.023 1.371 1.140
90 The Board works to build a positive image of the college in the community 4.505 0.521 4.571 0.504 4.393 0.875 0.179 0.723
35 Administrators have confidence and trust in me 4.504 0.568 4.571 0.655 4.314 0.718 0.257 0.852
27 There are effective lines of communication between departments 4.496 0.612 4.400 0.775 3.171 0.923 1.229 1.308
13 Job responsibilities are communicated clearly to employees 4.496 0.629 4.457 0.657 3.429 0.948 1.029 1.175
38 I know what is expected of me 4.496 0.584 4.471 0.662 4.147 0.892 0.324 1.036
1 This institution listens to its students 4.487 0.626 4.457 0.817 3.829 0.664 0.629 1.031
88 Evaluation of all college personnel is consistent at every level of the institution 4.486 0.539 4.500 0.577 3.500 0.694 1.000 0.903
2 This institution involves its employees in planning for the future 4.478 0.640 4.486 0.818 4.114 0.718 0.371 0.973
39 Our services to students are "user-friendly" 4.478 0.599 4.529 0.706 3.382 0.922 1.147 1.132
47 This institution plans carefully 4.478 0.628 4.529 0.788 3.676 0.806 0.853 0.958
43 This institution believes in continuous quality improvement 4.473 0.629 4.500 0.788 4.147 0.657 0.353 1.012
31 Administrators recognize faculty and staff when they do a good job 4.470 0.597 4.429 0.698 3.886 0.900 0.543 1.094
24 Students believe faculty care about what they think 4.469 0.613 4.441 0.746 3.412 0.783 1.029 1.087
11 This institution promotes excellent employee-student relationships 4.465 0.641 4.353 0.849 3.706 0.676 0.647 0.917
33 My supervisor helps me improve my job performance 4.465 0.641 4.471 0.788 3.853 1.158 0.618 1.371
36 Administrators share information regularly with faculty and staff 4.465 0.627 4.471 0.788 4.206 0.687 0.265 0.898
20 Administrators treat students as their top priority 4.460 0.708 4.543 0.780 4.114 0.631 0.429 0.979
10 This institution has "user-friendly" computer systems to assist employees and students 4.456 0.730 4.400 0.812 3.143 1.192 1.257 1.521
22 Efforts to improve quality are paying off in this institution 4.451 0.655 4.412 0.821 3.941 0.814 0.471 1.161
49 The mission, purpose and values of this institution are familiar to employees 4.446 0.583 4.500 0.663 3.824 0.673 0.676 0.912
32 Administrators pay attention to what I have to say 4.443 0.624 4.429 0.815 4.114 0.718 0.314 1.022
41 This institution analyzes all relevant data before making decisions 4.442 0.597 4.382 0.697 3.471 0.706 0.912 0.900
87 Employees are encouraged and rewarded for continuing their education and upgrading their skills 4.438 0.706 4.536 0.576 3.571 1.200 0.964 1.201
26 Employees are rewarded for outstanding job performance 4.417 0.607 4.343 0.725 3.171 1.200 1.171 1.543
5 Students have a way to provide feedback on their level of satisfaction with school programs and services 4.416 0.594 4.400 0.695 3.657 0.684 0.743 0.852
12 Established standards and procedures define job expectations for employees 4.395 0.647 4.382 0.739 3.206 1.008 1.176 1.058
48 Employee suggestions are used to improve our institution 4.393 0.575 4.382 0.697 3.765 0.654 0.618 0.922
82 The institution provides its adjunct faculty with feedback, support, and adequate resources 4.390 0.672 4.607 0.497 4.036 1.290 0.571 1.168
91 Off-campus sites are integrated fully into institutionís operations 4.390 0.672 4.429 0.836 3.821 1.020 0.607 0.832
50 Prof. development training programs are available to assist employees in improving their job performance 4.381 0.698 4.412 0.821 4.029 1.087 0.382 1.371
89 Administration and departments take into consideration the "trickle-down" effect of their decisions 4.352 0.588 4.250 0.585 3.571 0.742 0.679 0.819
8 Processes for selecting, orienting, training, empowering and recognizing employees are carefully planned 4.351 0.678 4.371 0.690 3.086 0.951 1.286 1.126
45 Written procedures clearly define who is responsible for each operation and service 4.351 0.580 4.235 0.606 3.088 0.793 1.147 0.958
46 Quality improvement teams have been established in this organization 4.345 0.665 4.353 0.691 3.765 0.890 0.588 0.957
86 Communication of information is satisfactory throughout the various levels of the college 4.337 0.705 4.222 0.801 3.148 1.231 1.074 1.269
3 This institution regularly conducts surveys to evaluate the quality of its programs and services 4.336 0.607 4.314 0.676 3.371 0.843 0.943 0.998
42 Quality improvement tools and methods are used regularly to solve problems 4.336 0.635 4.353 0.691 3.471 0.706 0.882 1.038
21 Administrators cultivate positive relationships with students 4.327 0.687 4.353 0.812 3.912 0.668 0.441 0.960
44 Employees are involved in the development and improvement of performance measures 4.327 0.619 4.206 0.729 3.618 0.739 0.588 0.957
19 Employees are empowered to resolve problems quickly 4.325 0.617 4.257 0.780 3.429 0.917 0.829 1.124
14 This institution analyzes complaints to determine appropriate remedial actions 4.307 0.640 4.324 0.806 3.324 0.912 1.000 1.326
6 Team efforts are effective in this organization 4.289 0.700 4.286 0.825 3.629 0.646 0.657 0.838
15 Student input is systematically monitored and measured as a basis for improvement 4.283 0.661 4.235 0.819 3.118 0.640 1.118 1.038
18 This institution continually evaluates and upgrades its processes for collecting data 4.281 0.645 4.314 0.832 3.629 0.942 0.686 1.078
9 Employees receive special training in improving customer service 4.254 0.829 4.371 0.770 2.486 0.919 1.886 1.323
34 This institution uses teams to solve problems 4.219 0.713 4.118 0.729 4.000 0.603 0.118 0.769
17 This institution uses state and national data to compare its performance with that of other institutions 4.211 0.631 4.143 0.692 3.657 0.838 0.486 0.853
7 Each department or work unit has written, up-to-date service expectations 4.158 0.771 4.143 0.772 2.857 0.772 1.286 0.860
16 Student survey results are published and posted regularly 4.062 0.698 3.971 0.834 2.912 0.753 1.059 1.179
23 Guarantees of satisfaction are offered to students to ensure quality service 4.000 0.756 3.941 0.736 3.382 0.652 0.559 0.860