Summary of Department Chair Perceptions of Performance on Indivdual Survey Items
In Descending Order of How it Should Be
1 - Strongly disagree
2 - Disagree
3 - Uncertain
4 - Agree
5 - Strongly Agree
    Campus -- Dept. Chair -- Dept. Chair -- Dept. Chair --
    How It How It How It Is Performance
Item   Should Be   Should Be   Now Gap  
No. Item Mean St. Dev. Mean St. Dev. Mean St. Dev. Mean St. Dev.
29 Faculty and staff take pride in their work 4.711 0.528 4.800 0.447 4.800 0.447 -- --
83 ADA Accessibility standards are met throughout the campus 4.644 0.481 4.600 0.548 3.800 1.095 0.800 1.304
84 Administration recognizes Classified Staff as an integral part of the institution 4.629 0.542 4.800 0.447 4.000 1.414 0.800 1.304
40 My department meets as a team to plan and coordinate work 4.570 0.665 4.400 0.548 4.200 0.447 0.200 0.447
30 Administrators set examples of quality services in their day-to-day performance 4.566 0.565 4.800 0.447 4.200 1.095 0.600 0.894
85 The Board of Trustees visibly recognizes and celebrates positive accomplishments of the college and its employees 4.562 0.517 4.400 0.548 4.200 0.837 0.200 0.837
37 There is a spirit of teamwork and cooperation in this organization 4.553 0.566 4.200 0.447 3.400 0.548 0.800 0.837
25 Administrators are committed to providing quality service 4.526 0.583 4.800 0.447 4.200 1.095 0.600 0.894
28 Employees are encouraged to provide suggestions on ways to improve the work flow 4.526 0.568 4.400 0.548 4.000 1.000 0.400 0.548
4 It is easy to get information at this institution 4.522 0.597 4.400 0.548 3.000 1.581 1.400 1.673
90 The Board works to build a positive image of the college in the community 4.505 0.521 4.600 0.548 3.600 1.673 1.000 1.732
35 Administrators have confidence and trust in me 4.504 0.568 4.600 0.548 3.600 1.673 1.000 1.732
27 There are effective lines of communication between departments 4.496 0.612 4.200 0.447 3.000 1.225 1.200 1.643
13 Job responsibilities are communicated clearly to employees 4.496 0.629 4.400 0.548 3.200 0.837 1.200 1.095
38 I know what is expected of me 4.496 0.584 4.400 0.548 2.800 1.483 1.600 1.949
1 This institution listens to its students 4.487 0.626 4.800 0.447 4.000 1.225 0.800 1.304
88 Evaluation of all college personnel is consistent at every level of the institution 4.486 0.539 4.600 0.548 3.200 1.304 1.400 1.517
2 This institution involves its employees in planning for the future 4.478 0.640 4.400 0.548 3.800 1.095 0.600 1.517
39 Our services to students are "user-friendly" 4.478 0.599 4.400 0.548 3.200 1.304 1.200 1.643
47 This institution plans carefully 4.478 0.628 4.600 0.548 4.200 0.837 0.400 0.894
43 This institution believes in continuous quality improvement 4.473 0.629 4.600 0.548 4.200 1.095 0.400 1.140
31 Administrators recognize faculty and staff when they do a good job 4.470 0.597 4.600 0.548 3.600 1.140 1.000 1.225
24 Students believe faculty care about what they think 4.469 0.613 4.600 0.548 4.200 0.837 0.400 0.894
11 This institution promotes excellent employee-student relationships 4.465 0.641 4.600 0.548 4.000 0.707 0.600 0.894
33 My supervisor helps me improve my job performance 4.465 0.641 4.600 0.548 3.600 1.673 1.000 1.732
36 Administrators share information regularly with faculty and staff 4.465 0.627 4.800 0.447 4.600 0.548 0.200 0.447
20 Administrators treat students as their top priority 4.460 0.708 4.800 0.447 4.000 1.414 0.800 1.304
10 This institution has "user-friendly" computer systems to assist employees and students 4.456 0.730 4.600 0.548 1.800 0.837 2.800 1.304
22 Efforts to improve quality are paying off in this institution 4.451 0.655 4.800 0.447 4.000 1.000 0.800 0.837
49 The mission, purpose and values of this institution are familiar to employees 4.446 0.583 4.600 0.548 3.400 1.517 1.200 1.304
32 Administrators pay attention to what I have to say 4.443 0.624 4.400 0.548 3.600 1.140 0.800 1.304
41 This institution analyzes all relevant data before making decisions 4.442 0.597 4.400 0.548 3.200 0.837 1.200 1.095
87 Employees are encouraged and rewarded for continuing their education and upgrading their skills 4.438 0.706 4.400 0.548 3.200 1.304 1.200 1.789
26 Employees are rewarded for outstanding job performance 4.417 0.607 4.600 0.548 2.600 0.894 2.000 1.000
5 Students have a way to provide feedback on their level of satisfaction with school programs and services 4.416 0.594 4.600 0.548 3.800 1.304 0.800 1.304
12 Established standards and procedures define job expectations for employees 4.395 0.647 4.400 0.548 3.400 0.894 1.000 1.225
48 Employee suggestions are used to improve our institution 4.393 0.575 4.600 0.548 3.800 1.304 0.800 1.304
82 The institution provides its adjunct faculty with feedback, support, and adequate resources 4.390 0.672 4.800 0.447 4.200 1.304 0.600 1.342
91 Off-campus sites are integrated fully into institutionís operations 4.390 0.672 4.200 0.837 3.000 1.581 1.200 1.789
50 Prof. development training programs are available to assist employees in improving their job performance 4.381 0.698 4.600 0.548 4.400 0.548 0.200 0.447
89 Administration and departments take into consideration the "trickle-down" effect of their decisions 4.352 0.588 4.400 0.548 4.200 0.837 0.200 0.447
8 Processes for selecting, orienting, training, empowering and recognizing employees are carefully planned 4.351 0.678 4.200 0.447 2.800 0.837 1.400 1.140
45 Written procedures clearly define who is responsible for each operation and service 4.351 0.580 4.400 0.548 3.400 1.140 1.000 1.225
46 Quality improvement teams have been established in this organization 4.345 0.665 4.600 0.548 4.400 0.894 0.200 0.447
86 Communication of information is satisfactory throughout the various levels of the college 4.337 0.705 4.400 0.548 3.400 1.517 1.000 1.732
3 This institution regularly conducts surveys to evaluate the quality of its programs and services 4.336 0.607 4.000 0.816 3.000 1.414 1.000 2.000
42 Quality improvement tools and methods are used regularly to solve problems 4.336 0.635 4.200 0.447 3.400 0.548 0.800 0.447
21 Administrators cultivate positive relationships with students 4.327 0.687 4.800 0.447 4.400 0.894 0.400 0.548
44 Employees are involved in the development and improvement of performance measures 4.327 0.619 4.600 0.548 4.200 1.095 0.400 1.140
19 Employees are empowered to resolve problems quickly 4.325 0.617 4.000 0.707 3.000 1.000 1.000 1.581
14 This institution analyzes complaints to determine appropriate remedial actions 4.307 0.640 4.400 0.548 3.400 0.894 1.000 1.000
6 Team efforts are effective in this organization 4.289 0.700 4.000 0.707 2.800 0.837 1.200 1.304
15 Student input is systematically monitored and measured as a basis for improvement 4.283 0.661 4.400 0.548 3.400 1.517 1.000 1.732
18 This institution continually evaluates and upgrades its processes for collecting data 4.281 0.645 4.400 0.548 2.800 0.837 1.600 1.140
9 Employees receive special training in improving customer service 4.254 0.829 4.600 0.548 2.200 1.095 2.400 1.517
34 This institution uses teams to solve problems 4.219 0.713 4.000 1.225 4.000 1.000 0.000 0.707
17 This institution uses state and national data to compare its performance with that of other institutions 4.211 0.631 4.200 0.447 3.400 0.894 0.800 0.837
7 Each department or work unit has written, up-to-date service expectations 4.158 0.771 4.400 0.548 2.600 0.894 1.800 1.304
16 Student survey results are published and posted regularly 4.062 0.698 3.800 0.447 2.400 1.342 1.400 1.140
23 Guarantees of satisfaction are offered to students to ensure quality service 4.000 0.756 4.800 0.447 4.000 1.414 0.800 1.304