Summary of Staff Perceptions in Eight Main Survey Categories
In Descending Order of How it Should Be
(Department Chair)
1 - Strongly disagree
2 - Disagree
3 - Uncertain
4 - Agree
5 - Strongly Agree
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Top Management Leadership and Support 4.564 0.536 3.600 1.196 0.964 1.186
Quality Assurance 4.516 0.563 3.563 1.258 0.953 1.265
Employee Training and Recognition 4.475 0.554 3.325 1.163 1.150 1.292
Customer Focus 4.467 0.503 3.533 1.096 0.933 1.148
Measurement and Analysis 4.467 0.505 3.356 1.151 1.111 1.172
Strategic Quality Planning 4.450 0.502 3.417 1.139 1.033 1.235
Quality and Productivity Improvement Results 4.410 0.549 3.564 1.142 0.846 1.247
Employee Empowerment and Teamwork 4.369 0.627 3.631 1.112 0.738 1.136
(Administrative/Professional)
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Top Management Leadership and Support 4.472 0.734 3.879 0.901 0.593 1.086
Employee Empowerment and Teamwork 4.421 0.728 3.780 0.910 0.641 1.054
Measurement and Analysis 4.408 0.743 3.643 0.922 0.765 1.121
Employee Training and Recognition 4.375 0.735 3.404 1.040 0.971 1.282
Strategic Quality Planning 4.364 0.749 3.607 0.814 0.756 1.023
Quality and Productivity Improvement Results 4.352 0.758 3.476 0.900 0.876 1.066
Customer Focus 4.333 0.780 3.452 0.877 0.881 1.105
Quality Assurance 4.297 0.731 3.490 0.882 0.807 1.014