Summary of Staff Perceptions in Eight Main Survey Categories
In Descending Order of How it Should Be
(Support/Classified)
1 - Strongly disagree
2 - Disagree
3 - Uncertain
4 - Agree
5 - Strongly Agree
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Top Management Leadership and Support 4.449 0.522 3.397 1.116 1.052 1.240
Employee Empowerment and Teamwork 4.425 0.539 3.418 1.126 1.006 1.219
Employee Training and Recognition 4.375 0.587 3.157 1.061 1.218 1.168
Measurement and Analysis 4.374 0.560 3.392 1.013 0.982 1.118
Quality and Productivity Improvement Results 4.371 0.583 3.288 0.995 1.082 1.134
Customer Focus 4.343 0.576 3.326 0.847 1.017 0.941
Strategic Quality Planning 4.332 0.559 3.284 0.918 1.048 1.051
Quality Assurance 4.320 0.593 3.288 0.918 1.032 1.087
(Faculty/Instructor)
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Top Management Leadership and Support 4.449 0.619 3.048 1.202 1.401 1.318
Measurement and Analysis 4.440 0.624 2.956 1.110 1.484 1.255
Employee Empowerment and Teamwork 4.415 0.676 3.189 1.219 1.226 1.354
Strategic Quality Planning 4.397 0.572 3.100 1.065 1.297 1.178
Quality and Productivity Improvement Results 4.385 0.670 3.053 1.165 1.333 1.308
Employee Training and Recognition 4.383 0.662 2.950 1.208 1.433 1.285
Quality Assurance 4.348 0.664 3.051 1.109 1.297 1.262
Customer Focus 4.319 0.675 3.209 1.078 1.110 1.165