Summary of All Staff Perceptions in Eight Main Survey Categories
In Descending Order of How it Should Be
1 - Strongly disagree
2 - Disagree
3 - Uncertain
4 - Agree
5 - Strongly Agree
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Top Management Leadership and Support 4.461 0.625 3.437 1.138 1.024 1.261
Employee Empowerment and Teamwork 4.418 0.650 3.462 1.122 0.956 1.238
Measurement and Analysis 4.410 0.639 3.322 1.062 1.088 1.204
Employee Training and Recognition 4.382 0.657 3.171 1.123 1.211 1.259
Quality and Productivity Improvement Results 4.374 0.665 3.277 1.047 1.097 1.190
Strategic Quality Planning 4.366 0.626 3.333 0.972 1.033 1.115
Customer Focus 4.340 0.676 3.336 0.963 1.004 1.086
Quality Assurance 4.328 0.657 3.277 1.001 1.051 1.150