Performance
How It How It Is Gap
Should Be Now Mean
Top Management Leadership and Support 4.472 3.879 0.593
Employee Empowerment and Teamwork 4.421 3.780 0.640
Measurement and Analysis 4.408 3.643 0.765
Employee Training and Recognition 4.375 3.404 0.971
Strategic Quality Planning 4.364 3.607 0.756
Quality and Productivity Improvement Results 4.352 3.476 0.876
Customer Focus 4.333 3.452 0.881
Quality Assurance 4.297 3.490 0.807