Performance
How It How It Is Gap
Should Be Now Mean
Top Management Leadership and Support 4.564 3.600 0.964
Customer Focus 4.516 3.563 0.953
Employee Training and Recognition 4.475 3.325 1.150
Quality and Productivity Improvement Results 4.467 3.533 0.933
Measurement and Analysis 4.467 3.356 1.111
Quality Assurance 4.450 3.417 1.033
Strategic Quality Planning 4.410 3.564 0.846
Employee Empowerment and Teamwork 4.369 3.631 0.727