Performance
How It How It Is Gap
Should Be Now Mean
Top Management Leadership and Support 4.449 3.048 1.401
Measurement and Analysis 4.440 2.956 1.484
Employee Empowerment and Teamwork 4.415 3.189 1.223
Strategic Quality Planning 4.397 3.100 1.297
Quality and Productivity Improvement Results 4.385 3.053 1.333
Employee Training and Recognition 4.383 2.950 1.433
Quality Assurance 4.348 3.051 1.297
Customer Focus 4.319 3.209 1.110