Performance
How It How It Is Gap
Should Be Now Mean
Top Management Leadership and Support 4.449 3.397 1.052
Employee Empowerment and Teamwork 4.425 3.418 1.006
Employee Training and Recognition 4.375 3.157 1.218
Measurement and Analysis 4.374 3.392 0.982
Quality and Productivity Improvement Results 4.371 3.288 1.082
Customer Focus 4.343 3.326 1.017
Strategic Quality Planning 4.332 3.284 1.048
Quality Assurance 4.320 3.288 1.032