Performance
How It How It Is Gap
Should Be Now Mean
Top Management Leadership and Support 4.461 3.437 1.024
Employee Empowerment and Teamwork 4.418 3.462 0.956
Measurement and Analysis 4.410 3.322 1.088
Employee Training and Recognition 4.382 3.171 1.211
Quality and Productivity Improvement Results 4.374 3.277 1.097
Strategic Quality Planning 4.366 3.333 1.033
Customer Focus 4.340 3.336 1.004
Quality Assurance 4.328 3.277 1.051